Associate- Technology Operations Support

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express is seeking an experienced professional to join the Global Merchant & Network Technology Services (GMNTS) team as an Associate, Technology Operations Support. The team responsibilities include supporting authorization transaction connections and more than 250 unique functions globally. The GMNTS team is the First Point of Contact for Merchants, Third Party Processors (TPPs) and Global Network Services (GNS) Partners and acts as an interface between Internal/External technical support teams having to do with Authorizations, Connectivity, and Secure File Transfer.

As an Associate in Global Merchant & Network Technology Services (GMNTS), you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:

• Onboarding new technologies which will improve the identification, response time, alerting accuracy, and customer satisfaction.

• Observability Monitoring related to authorizations, connectivity, and secure file transfer issues.

• Drive Issue Resolution (triage, troubleshoot, resolve)

• Incident Communications

• Demonstrated proficiency in the systems and processes, not limited to : Transaction Authorizations, mainframe systems.

• Support the end-to-end delivery of all aspects of Global Card AR & AP ensuring controls and deliverables are met for all processes

• Communicate issues and impacts to all levels of leadership, engineering teams, and business partners as appropriate.

Additional team responsibilities include identification, balancing and mitigation of problematic files, maintenance of system tables for 10+ systems, facilitate the financial routing and system flow of new AMEX products and financial partners while ensuring compliance policies, protocols and PRSA management are adhered to.

Minimum Qualifications:

Preferred degree in Computer Science, Network or related field with 3+ years of experience in Technology roles

• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.

• Experience with debugging techniques for root cause analysis of issues.

• Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.

• ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management.

• Proficient verbal and written communication skills.

• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude

Preferred Qualifications:

• DevOps knowledge for highly available IT infrastructure

• Building live production APIs and services.

• Knowledge of information technology application platforms and networking

• Experience in technology for the banking and payments industries

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.