Associate Technical Problem Management Analyst (Incident Manager)

You will be joining Altera, a member of the N. Harris Computer Corporation family, which specializes in delivering health IT solutions to support caregivers globally. As part of Altera, you will be contributing to various solutions such as Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest, and dbMotion, all aimed at advancing healthcare delivery and fostering healthier communities worldwide. In collaboration with Altera Digital Health, you will be at the forefront of a transformative era in healthcare technology, where innovation and expertise converge to enhance care services and promote well-being on a global scale. This role focuses on incident management, and it is crucial to have 1-2 years of relevant experience in this field. Your role will require strong communication skills, the ability to actively listen and synthesize information, and a solid understanding of incident management best practices and systems. You should possess decisive problem-solving abilities, excellent organizational skills, and effective time management capabilities. Managing multiple tasks, setting priorities, and performing well under pressure are essential aspects of this role. Additionally, you must be capable of making prompt and confident decisions, drawing from previous exposure to major incidents either as a participant or an observer. The nature of this position involves working in 24*7 rotational shifts, necessitating flexibility in your availability and readiness to contribute effectively at any given time. Your commitment to excellence in incident management and your ability to adapt to varying work schedules will be instrumental in ensuring the seamless operation of healthcare technology services provided by Altera. Should you require any assistance in accessing our website or need support during the application process, please feel free to reach out to us at HR.Recruiting@AlteraHealth.com. We are here to help you navigate through the recruitment process and provide any necessary guidance to facilitate your application.,