Associate - Students Success Team

Student Support & Engagement

• Proactively monitor student performance, attendance, and engagement to detect potential issues early.
• Take initiative in designing and executing intervention strategies (extra sessions, mentoring, academic support) without waiting for formal requests.
• Act as a guide and mentor to students, helping them make informed academic and
• career decisions.
• Utilize student feedback to enhance support processes and improve the overall student experience.

Problem-Solving & Initiative

• Demonstrate ownership and autonomy in identifying and solving student-related challenges.
• Innovate and implement new approaches to improve academic outcomes and student motivation.
• Continuously refine processes to enhance student engagement and support mechanisms.

Technical & Data Handling

• Build and maintain dashboards and reports that provide insights into student performance and engagement.
• Analyze academic and behavioral trends using tools like Google Sheets or Excel to recommend targeted academic interventions.
• Leverage data to create action plans in collaboration with faculty and academic
• leaders.

Ideal Candidate Profile:

• Experience: Prior experience in a student-facing or support role (student success,
• mentorship, academic operations, etc.).

Skills:

• Strong problem-solving mindset; self-starter who doesn't wait for direction.
• Proficiency in Google Sheets / Excel for data analysis and reporting.
• Excellent interpersonal and communication skills to collaborate with both students and faculty.

Attributes:

• Proactive, empathetic, and solution-oriented.
• Able to balance data insights with human judgment.
• Confident in handling escalations and maintaining student trust and respect.