Associate - Students Success Team

As an Associate - Student Success, your role is crucial in ensuring the success of students throughout their academic journey. It requires a proactive mindset to anticipate student needs, identify challenges early, and take swift action to keep students on track. You will need to combine student empathy with data-savviness, problem-solving initiative, and strong interpersonal communication skills. **Key Responsibilities:** - Proactively monitor student performance, attendance, and engagement to identify potential issues early. - Design and execute intervention strategies such as extra sessions, mentoring, and academic support without formal requests. - Guide and mentor students in making informed academic and career decisions. - Use student feedback to enhance support processes and improve the overall student experience. - Demonstrate ownership in identifying and solving student-related challenges. - Innovate and implement new approaches to improve academic outcomes and student motivation. - Continuously refine processes to enhance student engagement and support mechanisms. - Build and maintain dashboards and reports to provide insights into student performance and engagement. - Analyze academic and behavioral trends using tools like Google Sheets or Excel for targeted academic interventions. - Leverage data to create action plans in collaboration with faculty and academic leaders. **Qualifications Required:** - **Experience:** Prior experience in a student-facing or support role (student success, mentorship, academic operations, etc.). - **Skills:** Strong problem-solving mindset, self-starter who takes initiative, proficiency in Google Sheets/Excel for data analysis and reporting, excellent interpersonal and communication skills. - **Attributes:** Proactive, empathetic, solution-oriented, able to balance data insights with human judgment, confident in handling escalations and maintaining student trust and respect.,