Associate - Students Success Team

Role Overview:

Associate - Students Success

communication skills.

Key Responsibilities:

1. Student Support & Engagement

? Proactively monitor student performance, attendance, and engagement to detect potential issues early.

? Take initiative in designing and executing intervention strategies (extra sessions, mentoring, academic support) without waiting for formal requests.

? Act as a guide and mentor to students, helping them make informed academic and

career decisions.

? Utilize student feedback to enhance support processes and improve the overall student experience.

2. Problem-Solving & Initiative

? Demonstrate ownership and autonomy in identifying and solving student-related challenges.

? Innovate and implement new approaches to improve academic outcomes and student motivation.

? Continuously refine processes to enhance student engagement and support mechanisms.

3. Technical & Data Handling

? Build and maintain dashboards and reports that provide insights into student performance and engagement.

? Analyze academic and behavioral trends using tools like Google Sheets or Excel to recommend targeted academic interventions.

? Leverage data to create action plans in collaboration with faculty and academic

leaders.

Ideal Candidate Profile:

? Experience: Prior experience in a student-facing or support role (student success,

mentorship, academic operations, etc.).

? Skills:

? Strong problem-solving mindset; self-starter who doesn't wait for direction.

? Proficiency in Google Sheets / Excel for data analysis and reporting.

? Excellent interpersonal and communication skills to collaborate with both students and faculty.

? Attributes:

? Proactive, empathetic, and solution-oriented.

? Able to balance data insights with human judgment.

? Confident in handling escalations and maintaining student trust and respect.