Associate Specialist - Customer Support

As an Associate Specialist in Customer Support at LSEG, your role involves providing effective and courteous support to customers seeking product, content, or technical assistance. You will prioritize accessibility and connectivity to ensure a world-class service experience for all clients and employees. **Roles and Responsibilities:** - Respond to advanced and specialized issues, aiming to resolve inquiries on the first interaction. - Independently resolve client queries and follow precedents, utilizing basic and intermediate knowledge. - Solve complex problems that require interpreting customer needs and assessing downstream impact. - Assist new team members in learning processes for delivering excellent customer service. - Act as an expert and provide work direction to address customer inquiries effectively. - Ensure accurate delivery of information and resolution. **Required Skills & Experience:** - Understanding of financial markets and various asset types. - Expertise in relevant products and data, client workflows, and trading. - Performance-driven with a focus on delivering results. - Detail-oriented with strong information probing skills. - Analytical skills for problem-solving and developing solutions. - Effective verbal and written communication in English and other designated languages. - Flexibility in working hours. At LSEG, you will be part of a global financial markets infrastructure and data provider that values innovation, quality, and continuous improvement. Join a dynamic organization with a culture built on integrity, partnership, excellence, and change. You will have the opportunity to contribute to financial stability, empower economies, and drive sustainable growth. LSEG encourages a collaborative and creative environment, where your individuality is valued, and new ideas are welcomed. The company is committed to sustainability and partners with customers to meet their sustainability objectives. Through the LSEG Foundation, charitable grants are provided to community groups to promote financial independence. Benefits include healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are ready to advance your career and make a significant impact, LSEG invites you to be part of a diverse workforce dedicated to driving positive change.,