Associate Software Platform Engineer II

• Adheres to internal processes and procedures
• "Assists in prioritization of problems, incidents and service requests, demonstrating their business understanding by gathering information on business impact and urgency. Demonstrates customer focus, seeking opportunities to exceed customer expectations for excellent service through development of strong business partnerships. Responsible for deliverables in support of Audit/Compliance/regulatory and IT Risk and Security activities."
• Communicates status of incidents, problems and escalations to internal and external partners
• Gathers and analyzes metrics around performance and cost
• Follows global change management process as needed for restoration of service and problem management.
• Interacts with product teams in performing day-to-day production management activities
• May manage work queues for appropriate action.

• Bachelor of Computer Science or equivalent.

• Main Skill: Java/J2EE

Competencies: Basic Understanding

• Collaboration
• Communication/Presentation
• Product/Business/Industry Knowledge
• IT Standards, Procedures, Policies
• IT Project Management
• Agile Practices
• DevSecOps, CI/CD
• Problem Management
• Release Management
• Application Design/Architecture
• Contingency Disaster Recovery