Associate Process Manager

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Key Responsibilities:

1. Monitor production systems and respond to incidents, alerts, and escalations in a timely manner
2. Perform root cause analysis and provide fixes for recurring issues3. Write and optimize SQL queries to analyse and resolve data-related issues4. Manage and automate routine UNIX/Linux system tasks5. Work closely with development, QA, and infrastructure teams to ensure seamless production operations6. Participate in on-call rotation and ensure 24x7 availability during support shifts

Required Skills and Experience:

1. 3+ years of experience in Production Support or Application Support roles
2. Proficiency in SQL (querying, data analysis, basic performance tuning)3. Good working experience with UNIX/Linux commands and scripting4. Exposure to monitoring tools (e.g., Splunk, Grafana, AppDynamics) is a plus5. Ability to handle pressure and manage incidents independently6. Excellent problem-solving and communication skills