Associate Process Manager

Digital Analytics- Implementation

India-Mumbai/ Pune/ Chandigarh|Full-time (FT)|Digital

Shift Timings

SpecialismGoogle Analytics [UA], Google Analytics 4 [GA4], Google Tag Manager, Tealium, GTM Server side implementation, Google Analytics Firebase Implementation, Adobe analytics, JavaScript, JSON and JQuery, Tag Audit, SDR and tech specification,

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

MUST HAVE

• 3-12 years Digital analytics implementation experience with Google Analytics Implementation.

• Intermediate to advanced JavaScript skills

• Experience with HTML and CSS selectors (preferably JQuery)

• Experience defining analytics tracking requirements, and guiding developers through implementation of those requirements

• Expertise in Google Analytics 4 Tag implementation using GTM or similar tools like Ensighten, Tealium Etc.

• Experience defining and configuring tracking rules, triggers, tags within the tag management tool

• Strong analytical, quantitative and problem solving skills

• Perform metrics implementation tests and ensure that global standards are being utilized

• experience with GTM debug view and any debugger tool.

• Understanding of GTM/ GA4 architecture & functioning

• Ability to translate business requirements into solutions

• Create Test Cases for Google Analytics implementation and performing tests/tag audit in UAT/PROD

• Providing Post Implementation support to business users

• Writing Technical specifications for new Implementations

• Ability to create Exploration reports/ segments/ Custom Dimensions & metrics in GA4

GOOD TO HAVE

• Mobile app tagging and tracking experience with Google Analytics firebase

• Strong service orientation, with a proven track record of working with multiple internal and external stakeholders

• Ability to effectively manage multiple work assignments while being able to shift priorities

• Domain knowledge of various industries such as Banking, Retail, ecommerce etc.

• Excellent verbal and written communication skills

• Design and develop reports by using tableau/Google Data Studio or Excel dashboards as per business requirements

• Exposure to Google Big Query Platform

Minimum Qualifications

- Bachelor's degree in Engineering or computer science

- AnySpecialized training, certification.

Preferred Qualifications

• Expert in tagging
• Engineering graduate preferably B.Techs or M.Techs

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital

eClerx Digital is the trusted partner of choice to many of the worlds largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visithttps://eclerx.com