Associate Patient Services

Associate Patient Services - Telephones

• Communicating and coordinating with patients on telephones for their appointments, feedback and billing.
• Managing calls and customer queries.

• Identify and assess customers’ needs to achieve 10/10 satisfaction rate.
• Build sustainable relationship and trust with customers
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
• follow up to ensure resolution.
• Keep records of customer interactions.
• Follow communication procedures, SOP*s guidelines and policies.
• Take the extra mile to engage customers.
• Ability to multi-task, prioritize, and manage time effectively.

Sending daily/weekly/monthly reports as specified by department head.

• To have excellent communication both in English & Telegu.
• The operator on phone should be extremely courteous towards people calling from in and outside to the Centre
• To have hands on knowledge on Computer skills - Basic Office systems - Excel/Word
• Maintain register for the same.
• Make complains to the Maintenance department in case of any fault/damage/breakage and also inform to HOD.
• Make sure that telephone system work smoothly without interruption.
• Accuracy is very essential to connect to the correct numbers required.
• Appointments to be fixed as per requirement.
• Maintain cleanliness & upkeep of the department.
• Any other task assigned by the superiors from time to time.

Qualifications: Graduate

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Work Location: In person