Associate - Patient Services

• Register walk-in, appointment, and referral patients accurately in the HIS.
• Generate and explain consultation, investigation, and pharmacy bills.
• Collect payments (cash, card, UPI, insurance co-payments) and reconcile daily collections.
• Coordinate with diagnostic departments (lab, radiology) for order entry and report tracking.
• Assist patients with queries regarding OP billing and procedures
• Open and maintain accurate patient files upon admission with relevant billing categories (self-pay, corporate, TPA, etc.).
• Ensure timely and correct posting of services, procedures, doctor visits, and investigations.
• Track bed charges, shifts, and room upgrades and apply charges accordingly.
• Generate interim and final bills with complete verification.
• Liaise with nurses, consultants, and pharmacy for documentation and billable entries.
• Pre-authorisation form coordination: Collect, verify, and submit necessary documents to TPA/insurance desk.
• Follow-up on approvals, queries, and enhancements with the insurance company.
• Guide patients on insurance coverage, exclusions, and balance payments (if any).
• Coordinate discharge formalities including final authorization and billing closure.
• Update and maintain insurance logs, denial records, and claim status.
• Ensure patient records and billing data are updated and stored per hospital policy.
• Maintain confidentiality and patient data integrity.
• Escalate system or service errors to supervisors promptly

Job Type: Full-time

Pay: ₹22,900.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Hospital Billing & Insurance: 1 year (Required)

Language:

• English & Kannada (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person