Associate Operations Representative

Job Description

In this role, you will: Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances Identify opportunities to improve loan servicing process within established procedures Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals Interact with immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customers Required Qualifications: 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education