Associate Operations

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Position Overview

We are seeking an Associate – Operations to join our Operations team supporting our client, 9fin. This role is crucial to ensuring accurate and timely handling of investor call recordings and transcriptions. Reporting to the Team Leader, the Associate will be responsible for registering, joining, recording, and transcribing investor calls, ensuring all deliverables are uploaded and matched in the client portal.

This is an entry-level role suitable for detail-oriented individuals with strong listening skills, system orientation, and a commitment to quality.

Key Responsibilities

Core Functional Responsibilities

1. Monitoring Client Calendars

Regularly review and track client calendars to identify scheduled investor calls and ensure no meetings are missed.

2. Registration for Investor Calls

Proactively register for investor calls on behalf of the client as per requirements and maintain proper documentation of all scheduled registrations.

3. Participation and Recording

Attend all designated investor calls in a timely and professional manner.

Utilize approved tools and applications to record the sessions, ensuring accuracy and completeness of the captured content.

4. Uploading of Recordings

Upload recorded investor call sessions to the client’s designated portal or platform in compliance with established protocols and timelines.

5. Transcription of Calls

Transcribe recorded calls using authorized transcription tools (e.g., Audacity or similar software).

Ensure transcripts are formatted, structured, and delivered in a professional manner.

6. Validation and Quality Check

Match, review, and validate the transcribed content against the original recording to ensure consistency, accuracy, and completeness.

Resolve discrepancies, if any, prior to final submission.

7. Confidentiality and Data Security

Maintain strict confidentiality of client information, investor discussions, and recorded materials.

Adhere to all data security and compliance guidelines while handling recordings, transcripts, and related documentation.

General & Cross-Functional

● Maintain confidentiality and accuracy in handling client data.

● Collaborate effectively within the team to meet deadlines and quality standards.

● Adapt to new tools, processes, and client requirements as needed.

Qualifications

Essential:

● Graduate from a recognized university or institute (any discipline).

● Strong system orientation, including proficiency with Spreadsheets, Excel, and Google Suite.

● English language proficiency:

○ Listening – Advanced

○ Reading – Intermediate

○ Writing – Intermediate

○ Speaking – Intermediate

● Strong professional competencies: teamwork, communication, and adaptability.

Preferred:

● Experience with transcription tools (e.g., Audacity) or similar software.

● Prior exposure to operations or transcription-related tasks.

What We Offer

● Work Model: Hybrid.

● Development: Training, mentorship, and career growth opportunities within Quantanite.

● Perks/Benefits: Medical Insurance & Provident Fund

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Contractual / Temporary

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home