Associate Onsite Solution Specialist

Role Overview: Cvent is a leading meetings, events, and hospitality technology provider with a global presence, aiming to transform the industry through innovative technology that facilitates human connections. As part of the team, you will play a crucial role in managing onsite experiences for customers using Cvent's Onsite Solutions, ensuring successful event execution and client satisfaction. Key Responsibilities: - Serve as a primary point of contact for customers, providing guidance and support throughout the event process - Conduct training sessions for clients on hardware (such as routers, printers, badges) and software usage - Act as a strategic advisor for assigned events, offering recommendations on leveraging Cvent's Onsite Solutions effectively - Collaborate with strategic partners to ensure seamless onsite delivery of hardware and supplies - Identify and propose product enhancements based on client feedback and deployment requirements - Handle onsite escalations and be available to work flexible hours, including weekends - Manage multiple projects concurrently and communicate effectively to meet project milestones Qualifications Required: - Minimum of 2-3 years of client interaction experience - Strong communication skills, both verbal and written - Ability to multitask in a fast-paced, entrepreneurial environment - Proficiency in building relationships and working collaboratively in a team - Business acumen, ethical behavior, and integrity - Familiarity with onsite event management processes - Basic knowledge of hardware (printers, routers) - Proficient in MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software (Note: No additional details of the company were provided in the job description.),