Associate Network Engineer

Brennan. Where true performance thrives.

Why join Brennan

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

To provide 1st/2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings

Key Responsibility

• Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
  • Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services• Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers • Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services• Responsible for improving performance for the customer network, devices and services • Responsible for cross functional coordination to resolve internal and customer related issues• Maintaining internal and customer communication during the ticket resolution• Escalating issues to next level as per define procedures• Responsible for documentation of customer network and updating internal knowledge database • Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any. • Creation of MOP/SOP and responsible for change management • Assist is creation of Root Cause analysis (RCA) • Adherence and compliance to the defined processes and tasks assigned • Training and Mentoring Level 1 network engineers and other staff as nec.essary

What skills you will bring to the team:

• Experience in technical network support role preferably in Managed Services or Telecom provider environment.
  • Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols)• Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.)• Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.)• Good knowledge on GRE, IPSEC VPN’s, NAT/PAT• Good knowledge on MPLS, QOS and other advanced network technologies

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