Job
Description
JOB DESCRIPTION Key Role and Responsibilities System Administration Design and configure Coupa to account for new process requests/requirements that may arise; implement efficient, effective and user friendly processes within Coupa Resolve escalated issues related to configured processes in Coupa, maintaining always a sense of urgency, providing excellent user experience and efficiency Review major release notes for Coupa and provide delta assessment and impacts. Produce, maintain and conduct test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases. Partner with IT teams responsible for development and support of Coupa integrations with interfacing systems. Create training materials and conduct Coupa user training and orientation. Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems. Perform day-to-day tasks, e.g. reporting/notification of receiving holds and delinquent invoices, acting as Ultimate Approver for approval chains where needed, set up system notifications/banners. Supports Procurement team efforts to maintain internally managed catalogs by coordinating with the supplier, purchasing teams, internal IT, legal and business users. Maintain and update master data taxonomy and commodity data in Coupa Responsible for the management of applicable e-catalogs Strategic Business Partnership & Collaboration Desire to be considered an integral part of a services team and contribute to the success of the groups and our business partners. Partner with Procurement, Accounts Payable and Business Stakeholders to document business requirements and propose process solutions using Coupa. Be a champion to expand the use of Coupa throughout the company, show the value of the tool to those groups not currently using it and assist in the transition into Coupa. Proactively identify gaps and opportunities for process improvements and automation leveraging Coupa functionality. Tracks and reports on identified key performance indicators and creates summary reports Create a positive business relationship with key business stakeholders Maintain relationship with the Super Users of Coupa Influence up/down stream processes by collaborating with P2P Director to prioritize enhancement requests and optimization projects within Coupa. Work with transparency and inspire trust and respect through actions and accomplishments. Key Skills Required Minimum 5 years of management or project management experience. Strong knowledge of Procure-to-pay (P2P) practices (purchasing, receiving, accounts payable). Supplier enablement or relationship management is a plus. Experience with a Procure-to-Pay (P2P) platforms such as Coupa, Ariba or SAP SRM as a heavy end user, technical owner, implementer, invoice processor, buyer or system administrator. Demonstrated track record of establishing priorities and meeting deadlines. Experience in troubleshooting system issues and working with other groups to prioritize and resolve the issues Familiarity with compliance and governance controls. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences. Ability to collaborate, discuss, contribute and work within a team and across functional areas. Shift Timings: 6:30 PM to 3:30 AM IST Education & Qualifications Bachelors degree in Finance, Accounting or Supply Chain Minimum of 7 years of experience in Finance or Accounting Certifications in Procurement and Sourcing would be an added plus Experience in Process Improvement / LEAN Experience with Coupa software Experience implementing P2P systems and knowledge of implementation life-cycle Acting as a liaison between internal associates and external suppliers to resolve concerns Advanced oral, written, and interpersonal communication skills. Strong matrix management skills and ability to oversee tasks delegated to others. cXML, EDI or similar eCommerce applications and formats experience is preferred Key Competencies: Excellent verbal and written communication skills Prior experience in negotiating with vendors Experience of dealing with Senior Leaders Proven expertise in dealing with internal as well as external clients The individual should have played the role of strategic partner, managed vendor relationships in the past and prior experience of managing a team of 3-5 members would be an added advantage for this role Work Mode: Work from Office- Monday to Friday Shift Timings: 6:30 am to 3:30 pm IST Please share your updated resumes at: shahana.kawal@randstadusa.com
