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Associate IT Support Engineer

Associate IT Support Engineer

Microstrategy

1 - 4 years

3 - 6 Lacs

Pune

Posted:23 hours ago| Platform:

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Skills Required

Service level Windows OS Computer hardware IT support Active directory Asset management Customer service microsoft Troubleshooting Android

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role:

Strategy s IT Support Engineer will provide desktop and help desk support to technical and non-technical employees, executive management, and event support (both on and off-site).

Your Focus:

Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment.

Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices.

Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment.

Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android.

Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets.

Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services

Candidate must possess 1+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training and experience.

Knowledge of Microsoft OS (Windows 2012, Windows 10). Office 365, Active Direc

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Associate IT Support Engineer