Job
Description
Role Overview: As a Voice Associate at UST, you will be responsible for effectively handling customer support calls following standard operating procedures to ensure efficient resolution of issues or escalation to higher authorities. As a Data Associate, your role will involve processing transactions accurately and timely while maintaining quality and adherence to SLAs under the guidance provided. Key Responsibilities: - Manage customer support calls, respond to queries, and perform necessary updates or edits as directed - Process transactions according to SOPs to ensure accuracy and completion of tasks - Maintain 100% adherence to Service Level Agreements (SLAs) specified by the client in terms of quality, productivity, and schedule - Enter and verify data accurately and follow SOPs to complete tasks - Stay updated on client processes, products, and updates to ensure 100% compliance - Address any issues with supervisors or QA to maximize productivity and efficiency - Take necessary steps for performance improvement based on coaching feedback - Escalate problems to appropriate individuals or support teams following established guidelines - Attend domain/project/technical trainings as required for skill enhancement - Monitor progress of support requests and keep stakeholders informed - Report status of assigned tasks and comply with project-related reporting standards - Consume project-related documents and share knowledge within the team - Adhere to release management processes for efficient workflow Qualifications Required: - Excellent communication skills with a focus on providing prompt and efficient service to customers - Attention to detail to ensure adherence to SOPs and quality standards - Ability to work well within a team and respect others - Proficient in clear and concise verbal and written communication - Willingness and ability to learn new skills and domain knowledge - Familiarity with Windows Operating Systems, MS Word, MS Excel, etc. - English comprehension in reading, writing, and speaking - Basic domain knowledge is a plus About UST: UST is a global digital transformation solutions provider with over 30,000 employees in 30 countries. With a focus on innovation, agility, and deep domain expertise, UST partners with clients to drive impactful transformations. Powered by technology and inspired by people, UST aims to make boundless impact by touching billions of lives through their purpose-driven approach. Role Overview: As a Voice Associate at UST, you will be responsible for effectively handling customer support calls following standard operating procedures to ensure efficient resolution of issues or escalation to higher authorities. As a Data Associate, your role will involve processing transactions accurately and timely while maintaining quality and adherence to SLAs under the guidance provided. Key Responsibilities: - Manage customer support calls, respond to queries, and perform necessary updates or edits as directed - Process transactions according to SOPs to ensure accuracy and completion of tasks - Maintain 100% adherence to Service Level Agreements (SLAs) specified by the client in terms of quality, productivity, and schedule - Enter and verify data accurately and follow SOPs to complete tasks - Stay updated on client processes, products, and updates to ensure 100% compliance - Address any issues with supervisors or QA to maximize productivity and efficiency - Take necessary steps for performance improvement based on coaching feedback - Escalate problems to appropriate individuals or support teams following established guidelines - Attend domain/project/technical trainings as required for skill enhancement - Monitor progress of support requests and keep stakeholders informed - Report status of assigned tasks and comply with project-related reporting standards - Consume project-related documents and share knowledge within the team - Adhere to release management processes for efficient workflow Qualifications Required: - Excellent communication skills with a focus on providing prompt and efficient service to customers - Attention to detail to ensure adherence to SOPs and quality standards - Ability to work well within a team and respect others - Proficient in clear and concise verbal and written communication - Willingness and ability to learn new skills and domain knowledge - Familiarity with Windows Operating Systems, MS Word, MS Excel, etc. - English comprehension in reading, writing, and speaking - Basic domain knowledge is a plus About UST: UST is a global digital transformation solutions provider with over 30,000 employees in 30 countries. With a focus on innovation, agility, and deep domain expertise, UST partners with clients to drive impactful transformations. Powered by technology and inspired by people, UST aims to make boundless impact by touching billions of lives through their purpose-driven approach.
