Associate Director Transactions & Processing

Job Description

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry\u0027s most challenging and exciting endeavors. Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together. Responsibilities of this role include: Support a variety of loan servicing tasks, including processing high value invoices and approving disbursement requests for Insurance invoices, working with stateside partners, third party vendors and agents on different aspects of invoice processing, hazard loss packages and reviewing escrows. Proactively ensure process is audit ready. Maintaining process specific documents like procedure manuals, process maps and work aids. Provide trainings and on job support to junior team members. Support performance and overall effectiveness of the Team. Exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements. Publish daily and monthly report to management and stakeholders Perform Quality reviews, provide timely feedback and conduct meetings to improve quality of the process. Identify and execute transformation/automation project which brings efficiency to the business Work with Line of Business Partners to execute day to day operations and ensure process SLAs are achieved with in cut off time. Proactively identify risk and introduce appropriate control measures Execute control, checks, reconciliation and report the outcome to management on a daily basis. Independently manage customer complaint, respond timely to customer queries and provide long term solutions. Participate in application testing whenever needed Collaborate with peers and colleagues, stakeholder from stateside and from other departments and managers to achieve goals of the business Managing the process in absence of FLM Required Qualifications: Require 5+ Years of experience in Commercial Real Estate Servicing, Money Movement, Approval experience in Domestic (US) or International Disbursements/Payments domains, Cashiering. Ability to identify and manage Risk. Hands on experience on advanced excel, preferably VBA coding Strong verbal and written communication skills Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Handling workload and special projects efficiently. Ability to work both independently and within a team environment.