We are seeking a proven leader with deep expertise in Compute (WINTEL & Linux) and Virtualization (VMWare, Nutanix, Citrix) Infrastructure Operations. The ideal candidate will have a track record of driving innovation and operational excellence in the biotechnology or similarly complex industry. This role involves leading global, cross-functional teams, managing 24/7 infrastructure operations, and executing strategic transformation initiatives in a matrixed environment. Key Responsibilities: Lead, develop, and mentor a high-performing team of server and virtualization managers and engineers. Define and manage operational metrics, SLAs, and performance standards. Oversee enterprise server infrastructure performance and availability. Manage critical incident response and root cause analysis. Implement and maintain server security policies and ensure regulatory compliance. Drive continuous improvement and automation in server operations. Optimize resource allocation and shift planning for 24/7 coverage. Collaborate with global business stakeholders to align IT services with organizational needs. Generate detailed reports on infrastructure performance and incidents. Basic Qualifications: Master's degree with 7+ years in server operations (minimum 5 years in leadership), OR Bachelor's degree with 10+ years in server operations (minimum 5 years in leadership), OR Diploma with 15+ years in server operations (minimum 10 years in leadership) Technical Skills & Experience: In-depth knowledge of WINTEL and Linux OS , server security, networking, and storage. Proficient in virtualization technologies: VMWare, Nutanix, Citrix . Experience with monitoring, automation, and orchestration tools. Strong command over service level management and operational KPIs. Experience in incident and problem management processes. Familiarity with server orchestration platforms. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, GCP) Skills in automation tools like Ansible, PowerShell, Python Working knowledge of ITIL frameworks Familiarity with DevOps and infrastructure-as-code concepts Certifications (Preferred): ITIL, PMP or other management certifications Technical certifications such as Microsoft Certified or RHCE Soft Skills: Strategic thinker with strong decision-making ability Effective collaborator with excellent communication skills Skilled in team building , change management , and crisis response Confident presenter with strong public speaking skills