Associate Director - Affluent Relations

You will be responsible for servicing primarily walk-in customers to fulfill their specific transactional requirements through high-quality customer service while increasing product penetration through cross-selling and achieving allocated portfolio and revenue targets. Your key responsibilities will include: - Maximize sales performance to achieve given revenue targets through liability products [Current /Savings /Term deposits], wealth management products, and asset-related products - Generate new business via sales promotions, out-marketing calls, presentations, and in-branch contacts - Participate actively in branch sales planning to generate action plans for meeting targets - Ensure high levels of customer service in the Branch and manage difficult customer situations - Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections - Monitor customer satisfaction survey ratings and ensure continuous improvement in service quality - Take responsibility for general reconciliation and control activities - Find ways to improve operational efficiency and control costs - Manage growth and attrition of the customer base and facilitate customer up-streaming - Ensure compliance with all policies and procedures related to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention - Premises management in areas of merchandising, housekeeping, and store management You will also be responsible for health and safety for all, ensuring risk management, regulatory compliance, and business conduct. Other responsibilities will include embedding the organization's brand and values and performing other assigned responsibilities. Your skills and experience should include being Diligent & Punctual, Knowledgeable about the role, Certified with relevant courses, Confident, Fluent in Language, Good Sales exposure, Banking Exposure, Management Information Skills, Good Interpersonal Skills, Customer and Service Oriented. Qualifications required for this role are: - Graduate/ Post Graduate with a consistent academic career - Extensive sales experience (2 to 5 years) - Sales focused and highly target oriented - Able to pick up new concepts quickly - Competitive awareness & benchmarking - Excellent communication, interpersonal & relationship building skills - Banking knowledge - Management Information Skills - Good Interpersonal Skills About Standard Chartered: Standard Chartered is an international bank with a rich history of over 170 years. The organization aims to make a positive difference for its clients, communities, and employees. If you join Standard Chartered, you will be part of a team that values diversity, inclusion, innovation, and continuous improvement. The organization offers various benefits and opportunities for growth and development. When you work with Standard Chartered, you will be part of a values-driven organization that celebrates diversity and inclusion. Together, you will focus on doing the right thing, continuously improving and innovating, and working collectively to build for the long term.,