Client Service Manager Standard Chartered India

2.0 - 6.0 years

0 Lacs

delhi

On-site

You will primarily be responsible for servicing walk-in customers to fulfill their specific transactional requirements with a focus on providing high-quality customer service. Your goal will be to increase product penetration through cross-selling and achieve allocated portfolio and revenue targets. Additionally, you will need to ensure a high level of customer service, manage difficult customer situations, and resolve all complaints received for branches through COMMAND. It will be your responsibility to gather and prepare statistics for service quality and productivity indicators, ensure compliance with internal and external guidelines, and minimize comments in audits and inspections. You will also need to find ways to improve operational efficiency, control costs to meet budget requirements, process transactions accurately and efficiently within standard turnaround times, and monitor customer satisfaction ratings to ensure continuous improvement in service quality. Furthermore, you will be expected to adhere to laid-down processes, facilitate first-time resolution, minimize rejections and customer complaints, monitor transaction volumes, ensure transaction migration to alternate banking channels, and ensure the validity and completeness of processed transactions. You will also be required to be multi-skilled to handle various transactions and services in the bank, identify prospects for cross-selling, contribute to branch performance through referrals and efficient customer service, and ensure compliance with banks Mis-selling & Sales Policies at all times. It will be essential for you to be fully aware of all policies and procedures related to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention and ensure ongoing compliance with these policies. You must report any suspicious transactions immediately to the supervising officer. In terms of premises management, you will be responsible for merchandising, housekeeping, store management, branch upkeep, and maintenance. You will also be accountable for health and safety in the workplace, ensuring compliance with all policies and procedures related to money laundering prevention, KYC, operational risk, sales processes, and misselling. Moreover, you will need to display exemplary conduct, adhere to the Group's Values and Code of Conduct, and take personal responsibility for embedding the highest standards of ethics and regulatory compliance across the bank. As part of the Regulatory & Business Conduct, you will be expected to identify, escalate, mitigate, and resolve risk, conduct, and compliance matters effectively and collaboratively. The ideal candidate for this role should be diligent, punctual, knowledgeable about the role, certified with relevant courses, confident, fluent in language, and have banking exposure. Additionally, you should possess management information skills, good interpersonal skills, and be customer and service-oriented. Qualifications for this position include a Post Graduate degree, consistent academic career, extensive sales experience (2 to 5 years), sales-focused, highly target-oriented, able to grasp new concepts quickly, excited about meeting new customers, competitive awareness, benchmarking skills, excellent communication, interpersonal, and relationship-building skills, banking knowledge, and good management information and interpersonal skills. Standard Chartered is an international bank that values making a positive difference for clients, communities, and employees. If you are looking for a purpose-driven career and want to work for a bank that prioritizes diversity and inclusion, Standard Chartered is the place for you. You can expect a supportive and inclusive work environment that values individual talents and celebrates diversity. At Standard Chartered, you will have the opportunity to grow, innovate, and contribute to the long-term success of the bank while being part of an organization that embraces and celebrates unique diversity.,

Posted 1 day ago

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