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Illumina
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Associate Desktop Support Analyst

Associate Desktop Support Analyst

Illumina

2 - 6 years

0 Lacs

karnataka

Posted:1 month ago| Platform: Shine logo

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Skills Required

windows mac ios outlookemail intune teams network vpn mfa uam software hardware asset management android operating systems

Work Mode

On-site

Job Type

Full Time

Job Description

In this role at Illumina, you will be part of a team that is expanding access to genomic technology to promote health equity globally. Your efforts will contribute to life-changing discoveries in disease detection, diagnosis, and treatment options. Working at Illumina means being part of a larger mission where every individual has the opportunity to make a meaningful impact. Key Responsibilities: - Effectively manage the Service Management queues based on priority and commitment. - Assist in staffing the support service in coordination with the global End User Services team. - Provide exceptional support to Illumina's general userbase and collaborate with the End User Services Team. - Adhere to global GIS policies and procedures to deliver best practices and excellent customer service. - Collaborate with local team members on procurement and stock management procedures. - Engage in cross-functional collaboration within the GIS organization to support business operations. - Demonstrate a willingness to learn and communicate effectively with other resolver groups for timely issue resolution. - Contribute to the development and maintenance of GIS Knowledge Base documentation. - Be available for occasional after-hours support as required (Shared burden and low volume expected). Qualifications Required: - Knowledge in supporting technologies like Outlook/Email, Intune, Teams, Network & VPN, MFA, UAM, Software & Hardware Asset Management. - Excellent customer service approach. - Clear and adaptive communication style. - Familiarity with Windows, Mac, iOS, and Android operating systems. - Initiative & self-management skills. - Ability to multitask, set priorities effectively, and meet SLAs. - Enthusiasm to learn new skills and adapt to change. - Capability to work in a fast-paced environment. (Note: No additional details were provided in the job description.),

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Illumina

Biotechnology Research

San Diego CA

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Associate Desktop Support Analyst