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Home
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Farida Gupta
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Associate Customer Experience

Associate Customer Experience

Farida Gupta

0 years

4 - 0 Lacs

Delhi, Delhi

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

Microsoft Excel Customer service Bachelor's degree In-person

Work Mode

On-site

Job Type

Full Time

Job Description

Manage large amounts of calls and emails, and social media, if required.
Identify and assess customer’s needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Job Types: Full-time, Permanent

Pay: From ₹400,000.00 per year

Benefits:

Provident Fund

Schedule:

Day shift
Morning shift

Work Location: In person

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