Associate - Account Management

As a Consultant at Sutherland, you will be instrumental in delivering exceptional customer experiences across various communication channels like email, chat, and social media. Your primary duty involves promptly addressing customer inquiries, issues, and concerns with the appropriate principles to ensure timely resolution, thereby enhancing Customer Satisfaction & Productivity metrics. Your key responsibilities will include: - Handling customer requests and inquiries through email, chat, or social media - Meeting contact center statistics and SLAs in accordance with contractual agreements - Adhering to non-disclosure agreements and data security policies - Completing mandatory upskilling and e-courses for each program - Participating in coaching sessions and effectively implementing feedback - Maintaining 100% schedule adherence, reducing absenteeism, and positively contributing to minimizing program shrinkage Qualifications: - Candidates who are full-time HSC/UG/PG Graduates (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) with a graduation year of 2025 are encouraged to apply. Additional Skills required: - Proficiency in both verbal and written English language - Strong analytical and typing skills - Willingness to work in shifts, including night shifts - Candidates must reside within a 25 Km radius of the office location Join Sutherland and become a part of a team committed to providing exceptional customer experiences while upholding the values of trust and excellence.,