Assistant Quality Manager|10-12yrs| Hybrid| Bangalore

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Position Summary

Assistant Quality Manager with hands on experience in F&A Process for Quality Assurance or operation function , managing 10 to 15 QA Team members. Aside of people management, performance management, client interaction etc., will be some of key deliverables.

Primary Responsibilities

• Lead QA deployment in all processes and business units as per requirement.
• Lead a team of QAs/Sr. QAs and monitor key metrics and SLAs
• Provide coaching and mentoring to the QA team on an ongoing basis.
• Manage QA team performance on parameters such as Quality and Efficiency
• Drive continuous improvement within the QA function, analyze and report Daily, Monthly, Quarterly and Annual

• Assist Operations and Managers in developing corrective and preventive actions plan
• Liaise QA Manager to define QA processes and transactional quality standards as per policy
• Develop thorough understanding of the business and Insurance domain
• Take part in trainings for Six Sigma, Kaizen/Lean and other quality concepts to develop self and improve coaching abilities
• Participate in org level process improvement projects.

Additional Responsibilities

• Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.
• Identify and implement opportunities for streamlining process
• Ensure Standard Operating Procedures and User Guides accurately reflect current procedures
• Analyze customer complaints Identify root cause and drive corrective actions
• Ensure adherence of quality framework / SOP
• Make documentation of internal and quality assurance audits activities (SOPS/VSM/FMEA/Quality Framework etc.)

Skills and Competencies

• Effective communication skills
• Strong people management skills
• Sound knowledge of F&A process
• Problem Solving - Ability to find solutions and guide teams in difficult and complex situations
• Decision Making - Ability to come up with logical options to facilitate teams to take a decision
• Basic knowledge of regulatory and legal compliance issues
• Excellent numeric, analytical and written skills
• Effective prioritization and organizational skills
• Good IT skills, including Microsoft Word, Excel and Outlook

Minimum Qualifications

• Education Major Any Graduate or Post Graduate
• Degree Bachelor Master
• Licenses/Certificates Preferably Six Sigma Green Belt
• Work Experience Graduate or Post graduate with 10 to 12 years of experience