Job
Description
If you are searching for a career that offers a plethora of opportunities, consider joining HSBC to explore the endless possibilities available. HSBC is dedicated to unlocking new opportunities and experiences that will propel your career to new heights or open up exciting new avenues. The International Wealth and Premier Banking (IWPB) division at HSBC plays a pivotal role in enabling the organization to fulfill its purpose of providing borderless banking and world-class wealth management services. Through cutting-edge mobile-first capabilities and a team of exceptional individuals, IWPB supports individuals, families, business owners, investors, and entrepreneurs globally. The division offers a premium proposition through Premier Banking and works alongside the Private Bank in key markets, booking centers, and corridors highly valued by clients. Additionally, HSBC's wealth offerings are enriched by its top-tier manufacturing capabilities in Asset Management and Insurance. As a Customer Service Representative in a contact center environment, your primary responsibility will be handling general customer inquiries related to multiple products and propositions. Your goal will be to deliver high-quality service, ensuring maximum customer satisfaction by guiding customers through the VCIP (Video Conference Identification Process) journey during the first contact whenever feasible. You will take initiative and ownership to resolve customer issues efficiently while adhering to quality and compliance standards. Key Responsibilities include: - Facilitating customers in submitting their KYC information through a video call from any location, streamlining the onboarding process and reducing time to revenue. - Providing exceptional customer service through face-to-face interactions to expedite the KYC process. - Demonstrating HSBC's core values (Open, Connected, Dependable) and fostering a culture of superior customer service among colleagues and customers. - Conducting Customer Due Diligence in accordance with SOP guidelines. - Managing operational risk by identifying, assessing, mitigating, and controlling risks while adhering to regulatory compliance standards. - Upholding HSBC's internal control standards, addressing audit points, and resolving regulatory issues promptly. - Promoting a culture of compliance within the team, managing compliance risks effectively, and ensuring completion of necessary training. - Strengthening relationships with regulators to optimize regulatory compliance. Requirements: - Minimum Graduation or equivalent educational qualification as per the role requirements. - Proficiency in the language(s) required for the process. - Willingness to work flexible shifts. - Ability to thrive in a high-volume, fast-paced environment. - Proficient in using personal computers, basic software packages, and specialized applications. - Excellent communication skills. At HSBC, we are committed to creating a workplace where every employee is valued, respected, and their opinions are valued. We take pride in fostering continuous professional development, offering flexible working arrangements, and providing growth opportunities in an inclusive and diverse environment. Please note that any personal data shared with the Bank during the employment application process will be handled in accordance with our Privacy Statement available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India.,
