Assistant Manager (TL) - Application Support

Job Description

Position Purpose To Work on the support and technical assistance to users using applications in BNPP Scope and also responsible for Project management activities for offshoring initiatives/Tool Deployment Responsibilities Roles and Responsibilities Thorough understanding of accounts payable workflow in application Handling all daily activities of L1 support and being an effective back up for L2 support Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases. Independent player should be able to liaise with different teams to resolve / get dependencies on time. Should be able to foresee issue / risk and intimate the same to team lead / project manager. Good knowledge of support application functionalities for timely resolution of user queries. Propose improvements related to the development and support daily activities. Maintaining and updating process documents. Effective Communication with Stakeholders, End-users, and technical teams. Procedures creation and update in regards of raising incidents Effective communication with all stakeholders/teams. Soft Skills and Additional Requirements: Must be able to work closely with end users , stakeholders and developers Should be flexible to work in shifts (APAC/NAR/EMEA Business hours) Willing to improve functional knowledge and technical skills Strong organization and prioritization skills. Pragmatic approach to problem solving. Technical & Behavioral Competencies Technical Knowledge of Basware/PDAP Admin, Master, Monitor, Readsoft (Xbound management, verify, verification), Thin Client and Tymetrix (Optional) , Ivalua. Knowledge of accounts payable invoice processing workflow Knowledge of SAP for accounts payable (optional) Project Management Strong keys Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions. Effective Communication, Rigor, Method, Autonomy, Patience. Strong Communication (Written / Oral) Ability to define and challenge processes Ability to manage stakeholder / business lines in governance meetings Build Documentation / SOPs from scratch Excel Proficiency (with knowledge of excel / Macro Preferably) Handling all daily activities of L1 support and being an effective back up for L2 support. Good knowledge of support application functionalities for timely resolution of user queries is expected. Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases. Specific Qualifications (if required) Qualifications Years Of Exp: 6+Years Any graduate/ Post Graduate Language English mandatory Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Client focused Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Ability to understand, explain and support change Ability to manage a project Analytical Ability Ability to inspire others & generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)