Assistant Manager - Spa

Role & responsibilities

Key

1. Operational

   Support

   : Assist the spa manager in overseeing the daily operations of the spa, ensuring that all services are delivered efficiently and meet quality standards.

2. Customer

   Service

   : Greet and assist clients, addressing their needs and concerns to ensure a positive experience. This includes providing information about treatments and services.

3. Staff

   Management

   : Help in training, supervising, and scheduling spa staff. This includes ensuring that all team members are knowledgeable about services and products.

4. Sales

   and

   Marketing

   : Promote spa services and products to clients, aiming to increase sales and customer retention. This may involve creating promotional materials and participating in marketing initiatives.

5. Inventory

   Management

   : Monitor and manage inventory levels of spa products and supplies, ensuring that the spa is well-stocked and that all products meet quality standards.

6. Administrative

   Duties

   : Handle administrative tasks such as scheduling appointments, managing customer records, and processing payments. This may also include liaising with suppliers and managing correspondence.

7. Health

   and

   Safety

   Compliance

   : Ensure that the spa adheres to health and safety regulations, maintaining a clean and safe environment for both clients and staff.

8. Quality

   Assurance

   : Monitor the quality of services provided and implement improvements as necessary to enhance customer satisfaction.