Location: ITC Royal Bengal, Kolkata. Department: Front Office / Guest Relations. Reports To: Guest Relations Manager / Front Office Manager. Position Summary: The Guest Relation Executive (GRE) at ITC Royal Bengal serves as the first point of contact for guests, ensuring a warm welcome and a memorable experience throughout their stay. The role involves personalized guest interactions, handling inquiries, resolving concerns promptly, and ensuring exceptional hospitality in alignment with ITC Hotels’ standards of luxury and service excellence. Key Responsibilities: Welcome guests upon arrival and provide a smooth, personalized check-in and check-out experience. Maintain guest profiles, preferences, and history to enhance personalized service. Assist guests with reservations, concierge services, transportation, and special requests. Handle guest complaints and feedback with professionalism, ensuring quick resolution and guest satisfaction. Coordinate with housekeeping, food & beverage, and other departments to ensure seamless guest experience. Escort VIP guests, corporate clients, and long-stay guests to rooms and facilities. Promote hotel services, loyalty programs, and upcoming events to enhance guest engagement. Maintain lobby presence, ensuring guests feel attended to at all times. Uphold ITC Hotels’ standards of etiquette, grooming, and luxury service. Qualifications & Skills: Bachelor’s degree/diploma in Hospitality Management or related field. Prior experience (1–2 years) in guest relations/front office within a luxury hotel preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities with a guest-first approach. Professional appearance, grooming, and a warm, approachable personality. Ability to multitask and remain calm under pressure. Job Types: Full-time, Permanent, Fresher Pay: ₹20,913.92 - ₹35,926.76 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Health insurance Provident Fund Ability to commute/relocate: Tangra, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Work Location: In person
Responsibilities: Maintain accurate financial records using accounting principles Manage AR, reconcile accounts, and TDS & bills Interact with customers on payments & collections
Role & responsibilities Key Responsibilities Operational Support : Assist the spa manager in overseeing the daily operations of the spa, ensuring that all services are delivered efficiently and meet quality standards. Customer Service : Greet and assist clients, addressing their needs and concerns to ensure a positive experience. This includes providing information about treatments and services. Staff Management : Help in training, supervising, and scheduling spa staff. This includes ensuring that all team members are knowledgeable about services and products. Sales and Marketing : Promote spa services and products to clients, aiming to increase sales and customer retention. This may involve creating promotional materials and participating in marketing initiatives. Inventory Management : Monitor and manage inventory levels of spa products and supplies, ensuring that the spa is well-stocked and that all products meet quality standards. Administrative Duties : Handle administrative tasks such as scheduling appointments, managing customer records, and processing payments. This may also include liaising with suppliers and managing correspondence. Health and Safety Compliance : Ensure that the spa adheres to health and safety regulations, maintaining a clean and safe environment for both clients and staff. Quality Assurance : Monitor the quality of services provided and implement improvements as necessary to enhance customer satisfaction.
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