Sales Target Achievement: Assist in developing and executing sales strategies to achieve and exceed sales targets. Identify and pursue new sales opportunities. Monitor sales performance and provide regular reports to the Sales Manager. Client Relationship Management: Build and maintain strong relationships with existing and potential clients. Understand client needs and provide tailored solutions. Address client inquiries and resolve issues promptly. Resolve customer complaints. Sales Operations: Assist in the preparation of sales forecasts and budgets. Maintain accurate sales records and reports. Coordinate sales activities with other departments. Manage sales related documentation. Team Support: Assist in training and mentoring junior sales staff. Provide support to the Sales Manager in day-to-day operations. Motivate team members to achieve sales goals. Market Analysis: Conduct market research to identify trends and opportunities. Analyze competitor activities and develop strategies to maintain a competitive edge. Stay up to date on industry trends. Sales Presentations: Prepare and deliver sales presentations to new and existing customers.

Team Supervision and Leadership: Supervise and motivate the guest relations team to provide exceptional service. Assist in training and onboarding new team members. Create and maintain team schedules and ensure adequate coverage. Conduct regular team meetings and provide feedback on performance. Ensure the team are following all company policies and procedures. Guest Interaction and Service: Assist in greeting and welcoming guests upon arrival. Provide personalized service and address guest inquiries and requests. Handle guest complaints and resolve issues efficiently and effectively. Ensure VIP guests receive personalized attention and service. Maintain a professional and courteous demeanor at all times. Guest Experience Management: Assist in coordinating special requests and arrangements for guests. Monitor guest feedback and implement improvements to enhance guest satisfaction. Ensure guest preferences and special requests are communicated to relevant departments. Help to implement guest loyalty programs. Communication and Coordination: Liaise with other departments (e.g., front desk, housekeeping, food and beverage) to ensure seamless guest service. Communicate guest feedback and preferences to relevant departments. Maintain accurate records of guest interactions and requests. Assist the Guest Relations Manager with daily reports. Problem Resolution: Assist in resolving complex guest issues and complaints. Escalate issues to the Guest Relations Manager as needed. Ensure that all guest issues are resolved in a timely manner.

Operational Oversight: Oversee daily operations, ensuring adherence to company standards and procedures. Monitor and maintain the facility's condition, addressing any maintenance or safety concerns. Ensure all areas are clean, organized, and presentable. Handle any emergencies or incidents that may arise, following established protocols. Customer Service: Provide exceptional customer service, addressing inquiries and resolving complaints promptly. Ensure customer satisfaction and maintain a positive customer experience. Handle customer feedback and implement improvements as needed. Staff Management: Supervise and motivate staff during shifts. Ensure staff adherence to company policies and procedures. Assist with staff training and development. Manage staff schedules and ensure adequate coverage. Dealing with staff issues that may arise during the shift. Security and Safety: Maintain a safe and secure environment for customers and staff. Ensure compliance with health and safety regulations. Conduct regular safety checks and inspections. Respond to security incidents and emergencies. Administrative Duties: Complete daily reports and logs. Handle cash management and financial transactions. Maintain accurate records and documentation. Opening and closing procedures.

Operational Management: Oversee daily restaurant operations, including front-of-house and back-of-house activities. Ensure consistent delivery of high-quality food and service. Maintain a clean, safe, and organized restaurant environment. Manage inventory, ordering, and stock control. Ensure compliance with all health and safety regulations. Handle customer inquiries, complaints, and feedback promptly and professionally. Team Leadership and Development: Recruit, train, and supervise restaurant staff. Create and maintain staff schedules. Motivate and inspire team members to achieve performance goals. Conduct regular performance reviews and provide feedback. Foster a positive and collaborative work environment. Financial Management: Manage restaurant budget and control costs. Monitor sales and expenses, and identify opportunities for improvement. Implement strategies to increase revenue and profitability. Handle cash management and daily financial transactions. Customer Service: Ensure exceptional customer service standards are maintained. Build and maintain relationships with regular customers. Implement customer loyalty programs and initiatives. Monitor customer satisfaction and address any issues. Marketing and Promotion: Assist in developing and implementing marketing strategies. Promote restaurant events and special offers. Utilize social media and online platforms to enhance restaurant visibility. Work with any delivery service providers.

Treatment Delivery: Perform a variety of spa treatments, including massages, facials, body wraps, and other beauty therapies, according to established protocols. Customize treatments to meet individual guest needs and preferences. Maintain a high standard of hygiene and sanitation in treatment rooms and equipment. Ensure proper use of spa products and equipment. Guest Consultation and Service: Conduct thorough guest consultations to understand their needs and recommend appropriate treatments. Provide excellent customer service, ensuring a comfortable and relaxing environment for guests. Educate guests on the benefits of spa treatments and products. Address guest inquiries and concerns professionally and courteously. Maintain guest confidentiality. Spa Operations: Prepare treatment rooms and ensure they are clean, organized, and well-stocked. Maintain accurate records of guest treatments and preferences. Assist in maintaining inventory of spa products and supplies. Adhere to spa policies and procedures. Assist with general spa maintenance and cleanliness. Professional Development: Stay up-to-date on the latest spa treatments and techniques. Attend training sessions and workshops to enhance skills and knowledge. Maintain professional licensure and certifications as required. Sales: Recommend and promote spa products and services to guests. Achieve sales targets as set by management.

Guest Interaction and Service: Act as the primary point of contact for guests, providing warm and personalized service. Greet and welcome guests upon arrival, ensuring a smooth check-in process. Anticipate guest needs and preferences, proactively offering assistance and recommendations. Handle guest inquiries, requests, and complaints promptly and professionally. Maintain a thorough understanding of hotel/resort facilities, services, and local attractions. Create and maintain guest profiles, recording preferences and special requests. Guest Experience Management: Develop and implement strategies to enhance guest satisfaction and loyalty. Coordinate special requests and arrangements, such as room upgrades, amenities, and personalized services. Organize and oversee guest activities and events. Monitor guest feedback and implement improvements based on guest comments. Ensure VIP guests receive exceptional service. Communication and Coordination: Liaise with other departments (e.g., front desk, housekeeping, food and beverage) to ensure seamless guest service. Communicate guest feedback and preferences to relevant departments. Maintain clear and accurate records of guest interactions and requests. Conduct pre-arrival checks, and post departure follow ups. Problem Resolution: Resolve guest complaints and issues effectively and efficiently. Take ownership of guest concerns and ensure timely resolution. Escalate complex issues to senior management as needed. Relationship Building: Build and maintain strong relationships with guests, fostering loyalty and repeat business. Proactively seek opportunities to connect with guests and create memorable experiences.

Lead Generation and Prospecting: Identify and generate new sales leads through various channels, including cold calling, networking, and online research. Qualify leads and develop a strong sales pipeline. Research and understand client needs and requirements. Client Relationship Management: Build and maintain strong relationships with existing and potential clients. Provide excellent customer service and address client inquiries promptly. Conduct product/service presentations and demonstrations. Negotiate and close sales deals. Sales Target Achievement: Meet and exceed monthly and quarterly sales targets. Maintain accurate sales records and reports. Provide regular sales forecasts to the Sales Manager. Market Knowledge: Stay up-to-date on industry trends, competitor activities, and market conditions. Provide feedback to the Sales Manager on market insights and customer needs. Sales Administration: Prepare and submit sales proposals and contracts. Maintain accurate records of sales activities and customer interactions in CRM software. Follow up with clients to ensure customer satisfaction and generate repeat business.

Staff Supervision and Management: Supervise and train housekeeping staff, including room attendants and public area cleaners. Create and manage staff schedules, ensuring adequate coverage. Assign daily tasks and monitor staff performance. Conduct regular staff meetings and provide feedback. Address staff concerns and resolve conflicts. Room and Public Area Inspection: Inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met. Identify and report maintenance issues to the appropriate department. Ensure rooms are properly stocked with amenities and supplies. Monitor and maintain cleanliness of linen and laundry areas. Inventory and Supply Management: Monitor and maintain inventory of cleaning supplies and amenities. Place orders for supplies as needed. Ensure proper storage and handling of cleaning chemicals. Quality Control and Compliance: Ensure adherence to company housekeeping standards and procedures. Maintain compliance with health and safety regulations. Implement and monitor quality control measures. Handle guest complaints and resolve housekeeping issues promptly. Administrative Tasks: Maintain accurate records of housekeeping activities. Prepare and submit reports to the Housekeeping Manager. Assist with budget management and cost control. Complete daily checklists.

Key responsibilities: Reservations Operation Management: Supervise and ensure the smooth daily operation of reservations, providing optimum service to all contacts. Ensure restaurant reservations operate smoothly and maintain accurate rate information in the Property Management System (PMS). System Maintenance and SOP Adherence: Review and update room availability and restaurant reservations in the PMS. Conduct spot checks to ensure adherence to standard operating procedures (SOPs), updating them as needed. Rate Control and Yield Management: Control availability and rates for the Global Distribution System (GDS). Prepare and maintain yield calendars and distribute them to relevant departments. Staff Management: Monitor telephone traffic, prepare work schedules, and ensure accurate recording of staff working hours. Conduct regular appraisals, training, and cross-training within the department and other hotel departments. Training and Development: Conduct daily training and coaching based on feedback and customer satisfaction indices. Assist in staff recruitment and ensure awareness of promotional rates and packages. Reporting and Correspondence: Prepare and distribute reservations and statistical reports. Analyze telephone test calls and customer satisfaction indices, taking appropriate actions. Review incoming correspondence and distribute it to the reservation staff. Luxury Hotel Experience required

The Marcom Manager is responsible for planning, developing, and executing marketing and communication strategies to enhance the hotel's brand visibility, drive revenue, and strengthen its position in the market. This role involves overseeing the creation of promotional materials, managing public relations activities, and ensuring consistent branding across all channels while collaborating with internal departments and external stakeholders. --- *Key Responsibilities:* 1. *Strategic Marketing & Communication Planning* - Develop and implement marketing and communication strategies to achieve business objectives. - Plan and execute campaigns to promote the hotel's services, facilities, and events. - Analyze market trends, customer preferences, and competitor activities to identify opportunities for growth. 2. *Brand Management* - Ensure the hotel's branding aligns with corporate identity guidelines. - Maintain consistency in messaging across all communication platforms. - Enhance the hotel's reputation as a leading hospitality brand. 3. *Public Relations (PR)* - Build and maintain relationships with media outlets, influencers, and industry stakeholders. - Draft press releases, coordinate press conferences, and manage media coverage. - Handle crisis communication and ensure positive brand perception. 4. *Digital Marketing* - Oversee social media strategy, content creation, and online engagement. - Manage the hotel's website, SEO/SEM efforts, and email marketing campaigns. - Track and analyze the performance of digital campaigns using analytics tools. 5. *Content Development* - Create compelling content for brochures, newsletters, advertisements, and promotional materials. - Collaborate with designers and copywriters to produce high-quality marketing assets. - Coordinate photography and videography to showcase the hotel's offerings. 6. *Event Promotion* - Promote on-property events, food festivals, and seasonal campaigns. - Collaborate with the F&B and events teams to maximize visibility and attendance. 7. *Stakeholder Collaboration* - Work closely with sales, revenue management, and operational teams to align marketing efforts with business goals. - Liaise with advertising agencies and vendors to ensure timely execution of campaigns. 8. *Budget Management* - Prepare and manage the marketing budget, ensuring cost-effective allocation of resources. - Monitor expenses and ROI for marketing initiatives. --- *Qualifications:* - Bachelors degree in Marketing, Communications, Hospitality Management, or related field. - 5+ years of experience in marketing or communications, preferably in the hospitality industry. - Strong knowledge of digital marketing, social media platforms, and analytics tools. - Excellent written and verbal communication skills. - Creative thinker with the ability to develop innovative marketing strategies. - Experience in managing teams and external vendors. - Proficiency in design software (e.g., Adobe Creative Suite) is a plus. --- *Key Competencies:* - Strong organizational and multitasking skills. - Analytical mindset with attention to detail. - Ability to adapt to changing trends and market dynamics. - Customer-focused with a passion for hospitality.

Housekeepers complete tasks related to keeping homes, hospitals, hotels, schools, and offices clean. This may involve refilling supplies, sanitizing equipment, or making beds. The role almost always includes vacuuming, sweeping, mopping.