Assistant Manager SAP S/4HANA Operation Support

" Job Title : Assistant Manager \u2013 SAP S\/4HANA Operation Support \u2013 SAP Basis & CPI Job Location - Mumbai Job Description: We are looking for a skilled and proactive SAP Operation Support Team Member to join our SAP S\/4HANA operations team. The ideal candidate should have 4 to 5 years of strong technical experience in SAP Basis administration and SAP Cloud Platform Integration (CPI), with hands-on exposure to SAP S\/4HANA deployed via RISE with SAP. This role focuses on ensuring the stability, performance, and providing technical support, and managing integration scenarios across the SAP systems hosted in a RISE environment. Roles and Responsibilities: Provide day-to-day operational support for S\/4HANA, 3 rd Party, etc. with a primary focus on SAP Basis and CPI. Perform SAP Basis administration activities including user and role management, system monitoring, transport management, and job scheduling. Monitor system health and performance KPIs, analyze logs, and proactively identify and resolve issues. Support SAP upgrades, patch management, and system refreshes in coordination with SAP and other vendors. Manage and monitor SAP CPI interfaces and iFlows, including troubleshooting failures, mapping errors, and connectivity issues. Collaborate with SAP support teams and internal stakeholders for issue resolution and system optimization. Work with change and incident management processes following ITIL best practices. Maintain documentation of system configurations, standard operating procedures, and troubleshooting guidelines. Participate in business continuity planning and disaster recovery drills. Support Go-Live and hypercare activities for SAP projects and rollouts in the RISE environment. Experience: Bachelors degree in Computer Science, Information Technology, or a related field. 4 to 5 years of hands-on experience in SAP Basis administration and SAP CPI (SAP Integration Suite). Experience supporting SAP S\/4HANA systems in a RISE with SAP (Private Cloud or Public Cloud) environment. Strong understanding of SAP system architecture, transport landscape, and security concepts. Hands-on experience with SAP BTP, SAP CPI, and working knowledge of adapters (HTTP, SFTP, IDOC, etc.). Familiarity with integration between SAP and third-party systems using CPI. Understanding of cloud platform operations, particularly hyperscalers like AWS, Azure, or GCP. Ability to coordinate with SAP and cloud vendors for incident resolution. Preferred Certifications: SAP Certified Technology Associate \u2013 System Administration (SAP Basis) SAP Certified Development Associate \u2013 SAP Integration Suite \/ CPI