Assistant Manager - (Program Management)

You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs to deliver a world-class experience to their customers. The F&E team, as a prime mover in the e-commerce logistics ecosystem, is solving industry-defining problems at scale that few startups can offer globally. As an Assistant Manager- F&E, you will be responsible for identifying key problems, setting priorities, coming up with solutions, and driving implementation. You will have complete autonomy in terms of the team and processes you set up. Additionally, you will be responsible for shaping the right solutions in coordination with the product team, especially if your solution involves tech interventions. Your responsibilities will include designing programs to improve experience metrics, driving improvement in NPS, I/O, or relevant operational metrics. You will own a significant part of the user experience for one or more marketplace participants - entrepreneurs, their customers, or suppliers. You will also be involved in building strategies to advocate for better user experience from the viewpoint of the programs you manage. Using data and insights from your in-depth knowledge, you will influence product development choices and drive program adherence with operations teams. Engaging Meesho Leadership as active stakeholders in problem-solving for your programs and managing internal and external stakeholders will also be part of your role. The role requires strong generalist problem-solving skills and offers mobility across different business verticals within the organization. Ideal candidates from Tier-1 colleges with 2-4 years of total work experience are preferred. Experience in Fulfillment, 3PL Logistics, the entire supply chain process, or similar tech startups is advantageous. Strong problem-solving and analytical skills, solid project management skills, a data-driven and inquisitive approach are essential for this role.,