Assistant Manager Operation Excellence

As an Assistant Manager of Bus Operations at zingbus, your role is crucial in ensuring the seamless functioning of our bus services. Your primary responsibilities include maintaining a high Net Promoter Score (NPS), supervising trip operations, guaranteeing bus quality, and ensuring a comfortable and secure journey for passengers. Your main objective is to enhance performance, minimize disruptions, and elevate the overall passenger experience. You will be tasked with onboarding top-notch buses to uphold fleet standards and customer satisfaction levels. Ensuring punctuality of buses with minimal breakdowns via efficient coordination and maintenance is another essential duty. Managing the complete NPS process, which revolves around customer feedback and contentment, will be under your purview. Additionally, overseeing the maintenance and operation of high-quality buses continuously is vital. Optimizing route efficiency, resource allocation, and scheduling will be part of your responsibilities. Supervising operator performance to guarantee safety, punctuality, and adherence to regulations is crucial. Ensuring full compliance with safety standards, regulations, and company policies is a non-negotiable. You will be expected to regularly evaluate and refine operational processes to enhance service delivery continuously. The ideal candidate for this role will hold a Bachelor's Degree and possess a minimum of 3 years of experience in the transportation sector or a similar operations position. The ability to thrive in a fast-paced, dynamic environment while juggling multiple tasks is essential. Strong problem-solving skills with meticulous attention to detail are required. Excellent communication and interpersonal skills are a must, enabling effective engagement with internal teams and customers alike. If you meet these qualifications and are ready to contribute to the growth and success of zingbus, we look forward to receiving your application for the Assistant Manager Operation Excellence position based in Bangalore.,