Job
Description
Responsibilities of the role: Take care of all the IT needs at the Zonal/States facilities, like HQ RO SC hubs, IPC, DC, FC, etc. Ensure monthly IT ops assets audit of Managed facilities & quarterly of unmanaged facilities. Ensure infra & network preventive maintenance. Ensure Daily health checkup of managed facilities. Business continuity Management 24*7*365 and ensure the L1 and L2 support is available all the time. Strong Communication and presentation skills so the guy can better communicate the issues, status of IT to the site Managers/Directors and VIP users support. Ensure visit for new site commissioning & infra, network & ops asset setup. Handling of a team of 15 plus members along with their training, shifts, roster etc. Responsible to provide FLT and 2nd level observation of IT Infra and 3rd level expertise to resolve EUD/Printers/HHDs/Scanner related issues Coordination with core IT Team to new implementation, configuration, maintenance and upgrade corporate networks, routers, switches, and firewall. Should be responsible for network maintenance and fine tuning, network monitoring and its analysis, To handle the escalation and report problems solving with help of core IT team Should follow the ticketing system and its defined SLA and TATs. Working towards to clear NCs, gaps, and ensure the Infra/EUD should be up and working smoothly. Liaison with ISP and help Core IT team with providing required help, FLT and logs Ensure all the EUD, EU, Network and other policies are in place and being followed without any gaps. Understanding of Servers, TCP/IP communication protocols along with WAN, LAN and WLAN. Troubleshooting of different EUD- Windows, Linux, MAC and Android. Escalation Management of Facility. Responsible for IT Asset Inventory management, record(issuance/ receiving). Ensure onboarding & off boarding smooth transition along with Assets.
