Job Profile: Assistant Manager- Fleet
Location: Gurgaon
Years of Experience: 3-7 years
About Fairdeal.Market
Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 20 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.
About The Role
We are looking for a proactive and execution-focused Assistant Manager Fleet to support the setup, management, and scaling of our 2W and 3W delivery fleet network.This role will assist in managing vendor partnerships, rider supply, performance monitoring, and payout accuracy, ensuring cost efficiency and service excellence across multiple geographies. The ideal candidate has a strong understanding of on-ground fleet operations, vendor coordination, and data-driven performance tracking.
Key Responsibilities
- Fleet Operations & Coordination
- Ensure adequate rider availability across 2W and 3W fleet categories through vendors and gig platforms.
- Coordinate with city teams and vendors to manage supply-demand balance and operational readiness.
- Track and manage vehicle utilization, uptime, and performance metrics.
- Vendor & Rider Management
- Assist in vendor onboarding, documentation, and compliance checks.
- Maintain strong relationships with fleet partners to ensure SLA adherence.
- Handle rider-related queries and grievances, escalating where necessary.
- Monitor rider attendance, performance, and discipline to ensure reliability.
- Cost & Payout Management
- Track and validate vendor invoices, payout summaries, and incentive calculations.
- Ensure timely and accurate disbursement of rider payments and vendor settlements.
- Support in designing and evaluating incentive schemes and rate cards.
- Performance Tracking & Reporting
- Prepare daily, weekly, and monthly reports on fleet performance metrics (availability, on-time delivery, cost per order, etc.).
- Identify trends and flag potential issues in fleet supply or efficiency to the Senior Manager.
- Recommend improvement opportunities for productivity and cost optimization.
- Compliance & Process Adherence
- Ensure all riders and vehicles meet regulatory and company compliance requirements (DL, RC, insurance, etc.).
- Support the implementation of SOPs, process improvements, and safety measures across cities.
Key Performance Indicators (KPIs)
- Rider Availability %
- Cost per Delivery / Rider Productivity
- SLA Adherence (On-Time Delivery, Fill Rates)
- Payout Accuracy & Timeliness
- Vendor and Rider Retention
Qualifications & Experience
- Bachelor's degree (in Operations, Supply Chain, Business, or related field).
- 37 years of experience in fleet management, last-mile delivery, or logistics operations preferably in Quick Commerce, E-commerce, or Mobility sectors.
- Prior experience working with vendors or gig workforce models is a strong plus.
- Proficiency in Excel/Google Sheets and basic data analysis.
Skills & Competencies
- Strong operational execution and coordination skills.
- Excellent communication and relationship management with vendors and riders.
- Data-driven approach with attention to detail.
- High ownership, accountability, and responsiveness.
- Ability to thrive in a fast-paced, on-ground operations environment.
Why Join Us
Join a fast-growing quick commerce operations team at the forefront of last-mile innovation. As Assistant Manager Fleet, you'll play a crucial role in ensuring fleet reliability, cost efficiency, and service excellence while supporting the company's rapid expansion across cities.
