Assistant Manager - Ecom PO CRM

3 - 7 years

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As an Assistant Product Manager for Super App on the Frontend, you will report to the Product Manager of Super App. Your primary responsibility will be to oversee the user-facing aspects of the platform, ensuring an optimized, engaging, and seamless shopping experience. This role requires a combination of strategic planning, collaboration with design development teams, and the QA team, along with continuous iteration based on user feedback and performance metrics. You will focus on the features, functionality, and user interface of the website's frontend to ensure alignment with both business goals and customer needs. Your Key Responsibilities include: - **Product Strategy and Vision:** Define and execute the product roadmap for the website's frontend to align it with business goals such as increasing conversion rates, improving user retention, and driving sales. Collaborate with stakeholders (Brand SPOCs, customer support, Ops, third party vendors) to identify new opportunities, features, and areas for improvement. - **User Experience (UX):** Work closely with UX/UI designers to create a visually appealing, intuitive, and responsive shopping experience. - **Collaboration with Cross-Functional Teams:** Partner with engineering teams to ensure technical feasibility and smooth implementation of new features. Coordinate with brand SPOCs to ensure the platform aligns with branding, promotions, and customer support requirements. - **Analytics and Performance Monitoring:** Analyze website traffic, user behavior, and conversion rates to identify areas of improvement. Use tools like Google Analytics, Adobe, heatmaps, and A/B testing to measure the effectiveness of frontend changes and optimize user journeys. - **Product Lifecycle Management:** Oversee the entire product lifecycle, from ideation and development to launch and iteration, including driving daily scrum calls. Ensure the frontend features are continuously tested, refined, and optimized for performance and scalability. Able to adopt Jira and drive documentation through confluence. Regularly update and maintain the product roadmap to ensure alignment with business goals and stakeholder priorities, providing clear visibility into upcoming features and timelines. - **Customer Focus:** Act as the voice of the customer by gathering feedback, monitoring reviews, and ensuring the website meets the needs of end users. Prioritize customer-centric features and enhancements to ensure an optimal shopping experience. Key Skills & Qualifications: - Good understanding of ecommerce platforms and Web/App development principles. - Ability to program manage the releases, and work in collaboration with multiple teams with problem-solving tendencies. - Analytical skills to interpret data and optimize the user journey for higher engagement and conversions. - Tech-savvy individual who can run A/B testing, user research, and product management tools (e.g., JIRA, Clever Tap, Adobe, etc.). - Ability to manage multiple projects simultaneously while balancing competing priorities. - Proficient in facilitating Scrum ceremonies, managing product backlogs, tracking team metrics, and fostering collaboration for iterative and timely delivery.,

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