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Assistant Manager, Customer Engineering

Assistant Manager, Customer Engineering

Adobe

10 - 14 years

0 Lacs

noida uttar pradesh

Posted:2 days ago| Platform: Shine logo

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Skills Required

servlets java script java programming unix databases git maven eclipse soapui networking adobe experience manager marketo adobe analytics jsps j2ee application servers windows server operating systems analyzing http logs thread dumps heap dumps db query browser adobe workfront adobe campaign

Work Mode

On-site

Job Type

Full Time

Job Description

As a People Manager at Adobe, you will be a crucial member of the Customer Support management team, providing leadership to technical support teams addressing requests from the Experience Cloud customer base. Your role will involve ensuring consistently high levels of service for customers seeking technical assistance with Analytics and Target solutions. Collaborating with regional and global colleagues, you will focus on delivering efficient, detailed, and accurate support to all customers. Your main objectives will include: - Sharing the mission, vision, and core values of Adobe Customer Support with your team - Providing clear communications on team objectives, service improvement initiatives, and strategic direction - Taking ownership of all direct people management activities for team members - Role modeling key behaviors & capabilities for high-quality Customer Experience - Using performance data to create action plans for improving organizational and individual performance - Collaborating with Customer Success and Sales leadership for customer retention and advocacy initiatives - Advocating for customers during investigations and reviews You should have: - 10-12 years of experience - Strong business insight and strategic sense - Results-focused mindset with a focus on sustainable strategic improvements - Proven track record working with virtual teams across a large global company - Strong communication skills with the ability to influence and lead teams effectively - Technical skills including knowledge of various programming languages, application servers, operating systems, databases, and Adobe products Creativity, curiosity, and continuous learning are encouraged at Adobe. If you are ready to join a team passionate about empowering people to create exceptional digital experiences, this role may be the right fit for you.,

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Assistant Manager, Customer Engineering