4 - 9 years
0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Handle inbound calls related to Service & Dispatch
Register complaints and service requests in CRM (Google Sheet) Prepare and maintain monthly engineer work data for review Follow up on engineer visits and installation schedules Ensure field engineers fill daily reports on Google Drive Follow up on pending CMC & spare part payments from customers Track shipment and courier status, and update customers Confirm stock availability for dispatch Coordinate CMC contract renewals and reminders Obtain material delivery acknowledgements from customers Maintain active communication with field engineers Share MIS and daily reports (Calls, Complaints, TAT)
Attribute/Skill/Experience Weight
Strong command over English and Hindi; proficiency in additional languages is an advantage 10 Proven ability in remote team coordination, task allocation, and performance review 20 Advanced Excel and data management skills 10 Hands-on experience in customer service and support (minimum 5 years) 30 Strong follow-up, communication, and documentation abilities 10 Must be self-driven and able to close tasks independently Organized, disciplined, and process-oriented 20
Talent Leads HR Solutions Pvt Ltd
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5e-05 - 0.0001 Lacs P.A.
5e-05 - 0.0001 Lacs P.A.
