Assistant Manager - Branch Sales Support - Freight Forwarding

As a Sales Assistant, you will play a crucial role in supporting the sales team by acquiring new customers and nurturing relationships with existing corporate clients. Your responsibilities will include creating quotations, liaising with the operations team, updating customers on shipment statuses, analyzing data, resolving shipment execution issues, visiting clients for reviews, cross-selling to current clients, managing sales reports, and generating sales leads. Key Responsibilities: - Assist in onboarding new customers - Participate in sales calls when necessary - Prepare and send quotations using the CRM system - Follow up with the operations team after receiving customer nominations - Provide SOP and quotes to the operation and billing departments - Keep customers informed about shipment statuses in a timely manner - Follow up with customers regarding sent quotations - Submit reports and data analysis to the management team - Address and resolve any issues related to shipment execution - Attend monthly/quarterly customer reviews with the sales team - Share meeting minutes and ensure completion of action points - Engage in cross-selling and upselling efforts with existing corporate clients - Monitor and maintain sales-related reports with National Sales Support - Obtain approvals for low-margin sales and maintain approval process records - Ensure the accuracy of CRM data - Manage the quote logger - Engage in sales lead generation activities - Complete credit applications in the system and update the credit tracker Qualifications Required: - Graduation with at least 5 years of relevant industry experience - Strong understanding of the Ocean Freight and Air Freight sectors - Effective communication and coordination abilities - Proficiency in sales and customer service - Process-oriented mindset - Analytical skills for data interpretation - Proficiency in PowerPoint and data analysis - Ability to multitask effectively,