Assistant Manager

Role & responsibilities

• Lead the Training Team by recruiting and developing members, ensuring daily activities align with business goals and meet objectives. Supervise team functions, including task assignments and attendance.
• Collaborate with key business stakeholders to deliver effective training and development solutions and managing training aspects of projects and initiatives to ensure they meet deliverables through continuous stakeholder consultation.
• Manage existing customer service training packages through key stakeholders to ensure they meet business requirements and provide a blended learning approach.
• Ownership of training schedules and rotas to fulfil training requirements including long term capacity planning, projects and adhoc requirements in conjunction with stakeholders.
• Responsibility for ensuring training material follows the correct sign off process and is subject to regular auditing.
• Deliver as required departmental overviews / presentations to partners.
• Monitoring the overall effectiveness of training programs, identifying areas for enhancement, and implementing appropriate strategies to maximize and sustain high-quality learning outcomes.
• Collaborate with the UK Training Team by scheduling regular meetings to identify key areas for sharing best practices, exchanging documentation and resources, developing joint initiatives, establishing a feedback loop for continuous improvement, and monitoring outcomes using metrics, while fostering open communication to enhance training programs effectively.

Key Skills and Competencies and soft skills required

• People Management
• Knowledge of employment law
• Expert coach
• Ability to interact and build effective relationships with customers, members, trainees, providers, colleagues and stakeholders
• Effective verbal and written communication skills
• Teamwork
• Organization and time management skills, meet tight timelines and manage ad hoc deliverables,
• Influencing skills
• Feedback skills
• Consultancy skills
• Interview / scribe skills
• Presentation skills
• Effective time management and ability to self-manage
• Planning Skills
• Keep up to date with industry knowledge and best practices in training and development
• Competent user of Microsoft office applications
• Good inter-cultural skills & Exposure to global work environment.
• Highly organized, structured & proactive.