Assistant Information Technology Manager

Role and Responsibilities

Position:

Key Responsibilities:

1. Firewall Administration

• Manage and monitor Sophos (or relevant) firewall systems.
• Configure firewall rules, VPN access, and IP address management.
• Ensure network security and respond to intrusion or threat alerts.

1. Windows Server 2022 Management

• Administer Active Directory, DNS, DHCP, Group Policies, and domain services.
• Perform routine server maintenance, updates, and user access control.
• Monitor server performance and ensure high availability.

1. Microsoft 365 Email Tenant Management

• Handle user creation, mailbox assignments, and permission settings.
• Configure and troubleshoot Exchange Online, security policies, and MFA.
• Manage email flow, spam filtering, and retention policies.

1. Hardware Support (Desktops & Laptops)

• Diagnose and resolve hardware issues in desktops, laptops, and peripherals whenever required.

1. Hyper-V Server Management

• Manage and maintain Hyper-V virtual environment.
• Monitor virtual machines (VMs) for performance, backup, and uptime.
• Provision and decommission VMs based on department requirements.
• Ensure proper resource allocation and failover capabilities.

1. Centralized Access Point Management

• Oversee configuration and maintenance of wireless access points.
• Ensure consistent Wi-Fi performance across all departments.
• Implement security and guest access controls.

1. NAS (Network Attached Storage) Management

• Monitor NAS device health and storage capacity.
• Organize folder structure and implement user-wise access controls.
• Archive older data to external or cloud storage when necessary.

1. Server Data Backup Monitoring

• Supervise and verify daily backup jobs on servers and critical systems.
• Ensure backup completeness and test restoration regularly.
• Manage backup policies and coordinate disaster recovery procedures.

1. Documentation & Reporting

• Maintain documentation for network, server configurations, backups, and assets.
• Generate regular reports on firewall logs, backup status, and incidents.

1. User Support & Coordination

• Provide Level 1 and Level 2 technical support to users.
• Escalate and coordinate with vendors or higher-tier support when necessary.
• Train users on IT best practices when required.

1. Compliance & Policy Enforcement

• Enforce IT policies related to data security, usage, and access control.
• Support internal audits and ensure IT infrastructure complies with standards.