Assistant Director – Operations (Coding)

We are seeking an experienced Medical Coding leader to join us as Assistant Director of Operations to oversee our multi-specialty coding operations, manage a dynamic team, and ensure the delivery of high-quality services. The ideal candidate will possess strong leadership skills, extensive knowledge in denials, Emergency Medicine (EM), and Emergency Department (ED) coding, and will excel in project management.

JOB LOCATION: CHENNAI, INDIA

KEY RESPONSIBILITIES

• Deliver client SLAs efficiently and effectively

• Create, maintain, and update all process documentation in a timely manner

• Manage operations through comprehensive end-to-end planning, process documentation review, and root cause analysis

• Oversee project management and revenue management

• Assist in the training and onboarding of new team members

• Ensure attrition and shrinkage targets are achieved

• Review and assess overall staff performance

• Handle client calls with professionalism and clarity

• Prepare and maintain management and operational reports

• Maintain process KPI and dashboard metrics

Job requirements:

• Excellent team management and communication skills

QUALIFICATIONS

• Minimum 17 years of work experience with specialty in Denials, EM, and ED

• Certified coder from AAPC or AHIMA