Assistant / Deputy Manager Digital Services

As an Assistant / Deputy Manager Digital Services at KONE, you will play a crucial role in CRM & Sales Management for all digital products & solutions, including training the Sales team on potential identification, Opportunity creation & closure. You will be responsible for examining Sales competency for value selling of digital solutions and analyzing data on lost contracts to identify reasons & customer feedbacks. Additionally, you will analyze data from cross-functional teams to improve the value delivery of 24/7 connected services. Your responsibilities will also include understanding customer needs through branch teams, collecting feedback, and sharing inputs with the Management team. You will train Sales & Operations teams on the usage of digital tools like KONE Online, KONE Mobile, Planner tools, and develop case studies to demonstrate value benefits to customers using KOL / Planner reports. Identifying market & internal challenges for increasing penetration of digital services & supporting resolution will also be part of your role, along with understanding & implementing new projects/changes in new processes related to digital solutions and supporting end-to-end activities of Digital Services - Sales & Retention. To be successful in this role, you must have a minimum of 5 years of experience in Sales with an overall experience of 5 to 10 years. You should possess strong collaboration, communication, and presentation skills, be a skilled influencer of internal players, and have a strong capability in planning and execution. A willingness to drive for change, being business-oriented, a good collaborator, adept at data analysis, and having basic knowledge of 24/7 CS & IoT are essential. Thorough knowledge of Maintenance processes and familiarity with Microsoft packages (Excel, Powerpoint, etc) are also required. At KONE, we offer you a rewarding career with opportunities for progression within a global organization, engaging total reward elements, comprehensive learning and development programs, and a vibrant working environment within Business Services team and KONE Front Line. We value employee engagement, encourage participation, idea sharing, and sustainability, and foster a culture of trust, respect, and recognition of good performance. If you have a passion for meeting people, making an impact in the elevator and escalator Industry, and possess the required skills and experience, we invite you to apply and be part of our innovative and collaborative working culture at KONE.,