Assistant Delivery Manager, Operations - Coding

Access Healthcare is hiring an Assistant Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders across various specialties. The ideal candidate will have at least 8 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.

JOB LOCATION: CHENNAI, INDIA

KEY RESPONSIBILITIES

• Communicate with clients and manage service delivery according to client SLAs.

• Create and maintain process documentation and update it on a timely basis.

• Manage operations through end-to-end planning, process document review and root cause analysis.

• Assist with new team member training, and ensure consistent growth and development.

• Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met.

• Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics.

QUALIFICATIONS

• Experience in E/M – IP/OP coding.

• Certified coder from AAPC or AHIMA.

• Experience in team handling.

• Candidate should have good communication skills.