691 Arm Jobs - Page 28

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: Qualcomm Chennai is looking for a VLSI engineers who is passionate in to work with cross-functional engineering teams . In this position, the engineer will be involved in all stages of the design and development cycles Strong knowledge of digital design and SOC architecture. Good understanding of OOP concepts Experience in HVL such as System Verilog, UVM/OVM & System C Experience in HDL such as Verilog Knowledge of ARM/DSP CPU architecture, High Speed Peripherals like USB2/3, PCIE or Audio/Multimedia Familiarity with Power-aware Verification, GLS, Test vector generation is a plus Exposure to Version managers like Clearcase/perforce Scripting language like Perl, Tcl or Python Analytical and Debugging skills 2-4 yrs experience Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field. Bachelors / Masters degree in electrical or electronics engineering with 2 - 4 yrs of experience is preferred

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. 4-6 years work experience in embedded software and/or driver.Candidate should be detail-oriented and have strong analytic and problem-solving skills, highly organizedExtremely strong knowledge with C/C++ programming, ARM assembly language.Solid understanding of overall embedded system architecture.Experience in 2D and 3D graphics technology and standards such as OpenGL, OpenGL ES/EGL, VulkanExperience in multimedia on embedded systems and the use of graphics and in a highly integrated system.Experience and/or knowledge of the use of the GPU as a compute engineGPGPU and OpenCL is an asset.Experience with virtualization technologies across CPU and MM hardware accelerators.Experience with GPU optimization, advanced rendering, and latency optimizations and ability to identify and isolate performance issues in graphics applications.Experience with design and implementation of modern 3D graphics applications using OpenGLES API is a plus.Experience with writing vertex and fragment shaders using shading languages such as GLSL is a plus.Knowledge in one or more of the following operating systems is preferredAndroid, QNX, embedded Linux, Genivi, Integrity.Knowledge of Graphics frameworksKanzi, QT, is a plus *Fluent in industry standard software toolsSW/HW debuggers, code revision control systems (GIT, Perforce), IDEs and build tools.Strong communication skills (written and verbal), working with teams across multiple time zones.A passion for excellence in programming, and exceeding goals. RequiredBachelor's, Computer Engineering and/or Computer and/or Electrical Engineering PreferredMaster's, Computer Engineering and/or Computer and/or Electrical Engineering

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Preferred Qualifications: Competency in the 'C' programming language. Competency on stacks, queues, linked-lists, and other common data structures. Automation scripts like Python, shell scripts basics. Linux environment awareness. Versioning tool awareness - Git. Good understanding in Computer Architecture and OS basics. Working with hexadecimal numbers and hexadecimal math; good understanding of Boolean math (logic). Ability to write secure code and follow coding guidelines. Good analytical and communication skills. Principal Duties and Responsibilities: Good to have : Understanding and development work done in Hypervisor on ARM. Ability to use a debugger (gdb, T32) to perform at least simple operations such as setting breakpoints, single stepping, examining variable values, examining memory, examining registers. Understanding of development on RTOS Good written and Ability to extract the requirements and design from feature/product information. microprocessor internals; advantage to have understanding on ARM Assembly language, preferably ARM. The ability to read and understand datasheets and produce driver code for a given device based on the information contained in its datasheet Level of Responsibility: Works under supervision. Decision-making affects direct area of work and/or work group. Requires verbal and written communication skills to convey basic, routine factual information. Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Overview The Secure Systems Group (SSG) Product Engineering team is responsible for leading a chipset bring up activities starting from Pre-Silicon phase to commercialization and bring the processes that improve overall execution efficiency in chipset execution in organization . Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications: Bachelor's/master's degree in engineering, Information Systems, Computer Science or related field. Responsibilities Experience in security software development. Hands on C programing for embedded platforms on ARM / RISCV processors. Expert understanding of and experience with SMC call implementation and ARM Trace32. Handle increased complexity and ambiguity of new, exploratory, multi-domain, or multi-disciplinary tasks. Strong technical expertise and ownership for the modules owned with limited direction and oversight. Analyze product requirements, identify impacted areas, derive requirements, and produce suitable designs. Independently represent the team to internal and external stake holders / partners on their area of responsibility. Collaborate within and cross functional teams as required to ensure quality work products are delivered. Keep oneself up-to-date with industry trends and technology developments around the related areas of work. Responsible and accountable for timeliness and quality of own deliverables and work products and that of the team. Minimum Qualifications Bachelor's / Master's degree in Engineering, Information Systems, Computer Science, Electronics or related field. Minimum 4 + years of exp. in Software development preferably in Embedded and programming in C / Assembly. Strong understanding of Embedded hardware, Computer Architecture and Operating System concepts. Good understanding of OS concepts such as tasks, signals, timers, priorities, deadlocks, stacks, etc. Understanding of RTOS fundamentals like multi-threading, interrupt management, cache/memory management etc. Experience with code versioning tools (git / perforce) build tools (Makefiles/SCons), and debuggers like JTAG. Experience in leading and driving software development activities independently and working with multiple teams. Experience in managing software projects across all phases like Requirement analysis, Design and validations. Good understanding of Software Security Concepts, Public Key Cryptography, ARM Trust zone, Virtualization etc. Good communication skills & ability to work with engineers, partners & customers across cultures / geographical sites Good expertise and experience on product security for embedded devices, which may include a subset of the following skillsets Trusted execution environment. Debugging overall system level issues using ARM Trace32. Experience in working on Qualcomm snapdragon chipsets (If any). Device integrity & Authentication, OS level Secure use-cases knowledge. Protected virtualization Embedded/real time OS security, Vulnerability detection methods, Hardware access control, Secure provisioning and debug,

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. The engineer will contribute to the stability team in debugging Linux Kernel and System level issues for Qualcomm chipsets. The position requires -Excellent debug skills, especially in the core kernel software stability domain -Excellent knowledge of ARM architecture -Excellent knowledge of Linux kernel and the device driver model -Expert level knowledge of C -Prior experience with Android is a plus - Knowledge of debug tools such as JTAG -Master or bachelor"™s degree in ECE, EE or CS. - 1 to 4 years of relevant work experience

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Job description: The engineer will contribute to the stability team in debugging Linux Kernel and System level issues for Qualcomm chipsets. The position requires: Excellent debug skills, especially in the core kernel software stability domain Excellent knowledge of ARM v7 and v8 architecture, exception levels etc Excellent knowledge of Linux kernel and the device driver model Expert level knowledge of C Excellent communication and soft skills Prior experience with Android, system debug etc is a plus Knowledge of debug tools such as JTAG is a plus Master or bachelor"™s degree in ECE, EE or CS. Preferably 2 to 4 years of relevant work experience

Job Area: Engineering Services Group, Engineering Services Group > Support Engineering General Summary: As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space. Minimum Qualifications: Bachelor's degree and 1+ year of Support Engineering or related work experience. OR Associate's degree and 2+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 3+ years of Support Engineering or related work experience. *Completed advanced degree in a relevant field may be substituted for up to one year (Master"™s = one year) of work experience. You will be part of Qualcomm's Automotive Platform Systems Team in Bangalore, which is responsible for design, delivery and support of high-quality Chipset validation, integration and SW development platforms. In this role, the primary responsibility of the individual will be to work closely with platform design engineers in testing, troubleshooting, deploying, maintaining and supporting Qualcomm"™s Automotive platforms. Support tickets raised by users of these platforms will have to be resolved by the individual "“ either on their own or in collaboration with adjacent functions (HW Design/Manufacturing/Test/Prototype rework teams.) Individual may work on multiple tickets at any point of time, so, systematic tracking and updating of status is expected. The environment is fast-paced and requires cross-functional interaction daily. Good communication, planning and execution skills are a must. Following are the required skills and experience: - Ability to understand Schematics, component datasheets, BOM, Engineering Drawings- Ability to debug electronic HW systems, write board-level rework instructions and guide technicians to implement and verify rework- Ability to operate test equipment "“ power supplies, oscilloscopes and logic analyzers, protocol analyzers etc. - Working knowledge in Windows required - Knowledge of using JTAG debuggers preferred- Working knowledge in Unix is desirable - Experience in a support role and working with ticket tracking tools (like JIRA) desirable - Experience in running automated tests and ability to perform first-level debug in test / test-environment related issues is a strong plus - Strong individual contributor who will work well in a team environment - Good communication skills Qualifications: MinimumDiploma in Electrical/Electronics Engineering and 8+ years of experience in Electronic System Assembly, Test, Troubleshooting, lab support and system maintenance

We are seeking an experienced and highly motivated Embedded C++ Engineer to join our dynamic engineering team. The ideal candidate will have a strong background in developing multithreaded applications for multi-core ARM/RISC-V based System on Chips (SoCs) and be proficient in C++ development within embedded environments. As part of our team, you will work on cutting-edge AI technologies and contribute to the development of high-performance, reliable, and efficient Edge AI products/solutions. Role & Responsibilities: Design, develop, and optimize multithreaded applications in C++ for embedded systems with multiple sensors, specifically targeting muti-core ARM/RISC-V based SoCs for Edge AI products/solutions. Implement and debug complex software to meet performance and power requirements. Conduct performance profiling and optimization for both CPU and memory in resource-constrained environments. Write unit tests, perform code reviews, and ensure code quality through adherence to best practices. Collaborate with hardware engineers to understand SoC architecture and integrate low-level driver components. Participate in the team's software processes, including requirements and design documentation, test-plan generation and execution, peer design and code reviews, process feedback and improvements Stay current with industry trends, tools, and technologies relevant to Embedded Systems, Edge AI and C++ development. Required skills: Bachelor's or master's degree in related engineering field with 3 + years of hands-on experience in embedded C++ software development Experience in developing C / C++ multi-threaded applications, ideally for Embedded Linux targeting SoCs/Processors with multiple ARM cores Proficiency in C++11/14/17 or higher, with solid knowledge of object-oriented programming principles. Strong understanding of multithreading concepts, synchronization techniques, and concurrency issues in embedded systems. Familiarity with debugging tools such as GDB, JTAG, and performance profiling tools. Strong understanding of Processor/SoC architecture, memory management, interrupt handling, and low-level programming. Familiarity with hardware/software interfacing, including peripheral drivers, I2C, SPI, UART, etc. Experience with version control systems such as Git or SVN. Experience with industry-standard development tools (e.g.,GCC, Eclipse, Visual Studio, ARM Development Tools). Excellent problem-solving skills with a focus on optimizing software for embedded hardware. Strong communication skills and the ability to work effectively in a collaborative, cross-functional team environment. Detail-oriented with a focus on delivering high-quality, reliable software. Self-motivated with a strong passion for embedded AI systems and technology.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Design, implement, and manage Azure cloud infrastructure, ensuring security, scalability, and performance. Use DevOps and IaC to automate deployments and maintain hybrid environments. Required Candidate profile Experienced cloud engineer with Azure expertise, automation, hybrid deployment knowledge, and strong DevOps skills

Key Skills: .NET, Azure. Job Description: Support Engineer Dev-Dev Technical Skills: • Should know L3/L2 production support [Incident (Critical, high, medium and low)] and vided resolution within SLA time. • Basic knowledge on C# dotnet framework and SQL with Application support. • Knowledge on to administer the Azure environment via Azure Portal. • Must have knowledge about Azure cloud storage, Azure Redis cache and its services. • Dev Dev : ARM (Policy, Terraform, Blueprints), Azure cloud service, Azure Batch, APIM • Proficiency in handling rest APIs and relative tool (Postman, fiddler). • Strong Troubleshooting and Debugging skills is highly recommended. • Proven ability to analyze the problem, root cause and handle the escalated. • Prior experience in customer handling via voice, chat and Email. • Excellent Communication skills both verbal and Written (Must) • Positive Attitude towards solving issues and willingness/ ability to learn and take challenging Opportunity. • To provide support to customers on 24X7 rotational shift basis. • *Good to have Az-900 Microsoft and ITIL certification. • Note: Project is for support role and not for development.