Area Parts And Service Manager

• Vikas Singh

  , Managing Director - Drives the strategic growth of GEML with a focus on innovation, scale, and retail excellence.

• Manoj MP

  , Chief Business Officer - Leads business operations with a customer-first approach, including channel, sales, and marketing strategy.

• Ram Rajappa

  , Chief Operating Officer - Heads R&D, Product Development and supply Chain with a vision to deliver cutting-edge, reliable, and sustainable EV solutions.

Key Achievements

• Build and maintain strong relationships with key customers, ensuring high levels of satisfaction.
• Collaborate with the sales team to identify opportunities for upselling parts or services to existing customers.
• Proactively engage with customers to identify service needs, troubleshoot issues, and provide solutions.

Compliance & Safety:

• Ensure all service and parts operations comply with company policies, industry regulations, and safety standards.
• Ensure team members are trained on and adhere to safety protocols related to parts handling, equipment maintenance, and customer service.

Qualifications:

• Bachelors degree in business, automotive, or a related field (preferred).
• Minimum of 5 years of experience in parts and service management or a similar role in a related industry (automotive, heavy equipment, industrial machinery, etc.).
• Proven leadership experience managing teams in a service or parts environment.
• Strong knowledge of inventory management systems, parts logistics, and service operations.

Skills and Competencies:

• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused with a strong commitment to service excellence.
• Proficient in Microsoft Office Suite and parts management software (e.g., SAP, Oracle, or similar systems).
• Knowledge of safety standards and regulatory compliance.