Area Manager-RCU

Job Requirements

Primary Responsibilities

• Managing the product assigned and performing activities like screening/ sampling, hunter checks, onboarding checks, proactive checks, vendor coordination, off roll interviews, etc.
• Data management and MIS reports management.
• Vendor follow-ups and closure of assigned tasks within defined timelines.
• Ensuring timely reporting of incidents to Line Managers & senior management.
• Assimilate facts in investigations and outline initial report draft.
• Product and RCU activities in-depth knowledge.
• Performing control activities to prevent market trends / fraud risk.
• Training off roll resources on best practices and standardized process adherence.
• Reviewing red flags and evolving the same basis investigation observations.
• Identifying process gaps and highlighting the same to seniors for corrective actions.
• Addressing issues and concerns with relevant stake holders as per sourced files and process followed thereby streamlining to increase efficiency.
• Law Enforcement liaising with police authorities of jurisdiction / middle lower rank officials and having close coordination.
• Preventing reputational risk and addressing critical situations at the branches / loan centers / Hubs etc.
• Vendor Billing Management and cost control.
  

• Mentor and coach team members to uphold values of customer centricity, compliance, and integrity.
• Attract and retain top talent to support business growth.
  

• Graduate in any discipline
• Postgraduate: MBA in Finance preferred
  

Experience

• 810 years of experience in RCU, fraud control, or risk management
  

• Strong analytical and investigative skills
• Excellent understanding of retail banking processes and risk controls
• Effective communication and stakeholder management
• Ability to manage audits, data reporting, and compliance requirements