AR Collection Analyst

Impact:

Key Responsibilities/ Duties:

• Responsible for all aspects of collections on assigned accounts.
• Research and reconciliation of open AR to identify and resolve past due of invoices.
• Negotiate payment arrangements.
• Participate in special projects.
• Contact business customers to discuss outstanding invoices.
• Set up reasonable payment terms to reduce assigned portfolio.
• Successful track record in setting up reasonable payment terms and getting results.
• Facilitate any missing information and\or procedures that affect payment.
• Acts as a liaison between the client and with other departments regarding past-due accounts.
• Manage assigned commercial and consumer portfolio.
• Proactively monitor of accounts and address a variety of issues that can cause payment delays.
• Send an aging report to the customers for review on courtesy emails, letters for feedback and payment status.
• Make collection calls as well as proactive calls to the customer to ensure all documents are received and in order.
• Refers accounts that need to be placed for collections in a third party to management.
• Run reports and maintain spreadsheets as directed by the manager.
• Assist as needed with other projects.
• Maintains a level of confidentiality with internal and external personnel.
• Be prepared to present customer status and payment information to upper management when required.
• Alerts appropriate internal partners immediately as unusual circumstances.

Knowledge, Skills, Abilities, and Behaviors:

• Proficient in Microsoft Office Suite or related software as well as other accounting software programs
• Previous experience within the telecommunication industry preferred.
• Knowledge of State and Federal Collection laws.
• Knowledge of general accounting and financial best practices
• General understanding of terminology and processes within the telecommunications industry.
• General understanding of cash application and collections and standards of record keeping.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Working knowledge of critical thinking, judgement, and analytical problem-solving skills.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.

Education/ Experience:

• Bachelors/Master in any field related to finance/Accounts/statistics/Arts
• 3+ years of demonstrated experience with B2B collections and reconciliation.
• Experience working with an ERP, NetSuite highly preferred.