Job
Description
As an Apps Support Intmd Analyst at Citi, you will be a developing professional who deals with most problems independently while having some latitude to solve complex issues. Your role will integrate in-depth specialty area knowledge with industry standards and practices, understanding how your team and area contribute to accomplishing subfunction/job family objectives. It will require analytical thinking, attention to detail, and the application of professional judgment. Your developed communication and diplomacy skills will be essential for exchanging potentially complex/sensitive information, impacting the effectiveness of your team and related teams. Responsibilities: - Provide quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements. - Manage Batch Management, End of version Software's and toolsets Upgrades, Automate Manual Tasks, and Platform Build Project Management. - Maintain application systems in daily operations, focusing on stability, quality, and functionality. - Perform Start of day checks, continuous monitoring, and regional handover. - Conduct same-day risk reconciliations and develop technical support documentation. - Identify ways to maximize application potential and assess risk and impact of production issues. - Ensure storage and archiving procedures are functioning correctly and consider technology implications. - Act as a liaison between users, internal technology groups, and vendors. - Perform ongoing capacity planning and expansion to meet platform needs and act as an SME to senior stakeholders and team members. Qualifications: - 7-10 years experience in an Application Support role. - Experience with Linux Operating systems and proficient in SQL using Oracle and SQL server DB. - Web application support experience, especially with WebSphere and Weblogic environments. - Exposure to Middleware including TIBCO, NDM, MQ, EMS, Kafka, and SFTP. - Experience with monitoring tools like ITRS Geneos, Kibana, AppDynamics, and Splunk. - Experience with scheduling jobs using Autosys and familiarity with Scrum methodologies and JIRA. - Good to have experience with cloud-based technologies, DevOps, MongoDB, and business application support. - Proficiency in some programming languages and willingness to learn. - Strong analytical skills, issue tracking, and reporting capabilities. - Ability to communicate technical issues in simple terms, plan workload, and organize effectively. Education: - Bachelors/University degree or equivalent experience Citi is an equal opportunity and affirmative action employer, inviting all qualified interested applicants to apply for career opportunities. As an Apps Support Intmd Analyst at Citi, you will be a developing professional who deals with most problems independently while having some latitude to solve complex issues. Your role will integrate in-depth specialty area knowledge with industry standards and practices, understanding how your team and area contribute to accomplishing subfunction/job family objectives. It will require analytical thinking, attention to detail, and the application of professional judgment. Your developed communication and diplomacy skills will be essential for exchanging potentially complex/sensitive information, impacting the effectiveness of your team and related teams. Responsibilities: - Provide quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements. - Manage Batch Management, End of version Software's and toolsets Upgrades, Automate Manual Tasks, and Platform Build Project Management. - Maintain application systems in daily operations, focusing on stability, quality, and functionality. - Perform Start of day checks, continuous monitoring, and regional handover. - Conduct same-day risk reconciliations and develop technical support documentation. - Identify ways to maximize application potential and assess risk and impact of production issues. - Ensure storage and archiving procedures are functioning correctly and consider technology implications. - Act as a liaison between users, internal technology groups, and vendors. - Perform ongoing capacity planning and expansion to meet platform needs and act as an SME to senior stakeholders and team members. Qualifications: - 7-10 years experience in an Application Support role. - Experience with Linux Operating systems and proficient in SQL using Oracle and SQL server DB. - Web application support experience, especially with WebSphere and Weblogic environments. - Exposure to Middleware including TIBCO, NDM, MQ, EMS, Kafka, and SFTP. - Experience with monitoring tools like ITRS Geneos, Kibana, AppDynamics, and Splunk. - Experience with scheduling jobs using Autosys and familiarity with Scrum methodologies and JIRA. - Good to have experience with cloud-based technologies, DevOps, MongoDB, and business application support. - Proficiency in some programming languages and willingness to learn. - Strong analytical
