Apps Support Intmd Analyst - C11 - CHENNAI Citi

7.0 - 11.0 years

0 Lacs

chennai, tamil nadu

On-site

The Apps Support Intmd Analyst role at our organization is ideal for a developing professional who excels at solving complex problems independently. By leveraging your in-depth specialty area knowledge and industry standards expertise, you will contribute to the success of the team and accomplish subfunction/job family objectives effectively. Your role will involve applying analytical thinking and utilizing data analysis tools and methodologies to make informed judgments and recommendations based on factual information. Attention to detail is crucial as you handle variable issues with potential broader business impact, interpreting data and results with professional judgment while effectively communicating information in a systematic manner. Your developed communication and diplomacy skills will be essential for exchanging potentially complex/sensitive information with various stakeholders, ensuring quality and timeliness of service provided to impact team effectiveness positively. Responsibilities: - Providing quick resolutions to application issues to enhance stability, efficiency, and effectiveness for overall business success. - Overseeing Batch Management, End of version Software's and toolsets Upgrades, Automating Manual Tasks, and Platform Build Project Management. - Maintaining application systems in daily operations, focusing on stability, quality, and functionality against service level expectations. - Conducting start of day checks, continuous monitoring, and regional handover. - Performing same-day risk reconciliations and developing technical support documentation. - Maximizing the potential of applications used by identifying ways to enhance their performance. - Assessing risk and impact of production issues, escalating them to business and technology management promptly. - Ensuring storage and archiving procedures are correctly in place and functional. - Acting as a liaison between users, internal technology groups, and vendors. - Participating in ongoing capacity planning and expansion to meet platform needs. - Being accountable for Environment stability, quality, performance, reliability, and serviceability. - Serving as a Subject Matter Expert (SME) to senior stakeholders and/or team members. Qualifications: - 7-10 years of experience in an Application Support role. - Proficiency in handling Linux Operating systems and SQL using Oracle and SQL server DB. - Experience in web application support, especially in WebSphere and Weblogic environments. - Exposure to middleware technologies like TIBCO, NDM, MQ, EMS, Kafka, and SFTP. - Familiarity with monitoring tools such as ITRS Geneos, Kibana, AppDynamics, and Splunk. - Experience in scheduling jobs using Autosys and knowledge of Scrum methodologies and JIRA. - Good to have experience with cloud-based technologies like OpenShift, DevOps, MongoDB. - Proficiency in installing, configuring, or supporting business applications. - Ability to learn programming languages as required. - Strong analytical skills, effective communication, and issue tracking abilities. - Knowledge/experience with problem Management Tools and good technical skills. - Ability to collaborate effectively with support team members and other technology teams. - Strong organizational and workload management skills. - Ability to communicate technical issues in simple terms for non-IT staff. - Bachelor's/University degree or equivalent experience. If you are looking for a challenging yet rewarding role where you can leverage your technical expertise and problem-solving skills to drive business success, this position is perfect for you. Join our team and make a positive impact on the organization's application support functions.,

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